Suspicious Matter Reporting Analyst

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.



Overview

A Suspicious Matter Reporting analyst is required to support the service delivery of all formal reporting of Financial Crime events (Suspicious Matter Reports) to our clients and internal stakeholders. The role requires expertise in financial crime investigations and an in-depth knowledge of financial services and financial products. Key to the role is excellent written and spoken communication skills and establishing strong working relationships across the business and with our clients.

Key Accountabilities and main responsibilities

Strategic Focus

• In an ever-changing fraud environment, monitor internal and external fraud vectors and implement processes, fraud controls and threat hunting techniques to mitigate fraud
• Ensure the development of a risk and fraud management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk and fraud.
• Ensure total compliance with statutory regulations including the mitigation of operational risk and AML processes through the effective use of the incident and SMR management framework.
• Responsible for delivery clear and concise investigations and high quality written Suspicious Matter reports, to our internal stakeholders and our clients.
• Create and drive an organisational culture where employees are engaged and motivated through demonstrated leadership effectiveness.
• Ensure that all interactions and activities are oriented to the member experience, combining fraud and risk mitigation with operational efficiency
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required.
• Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
• Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy.
• Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service.
• Liaise with multiple internal departments to ensure processes are executed in the best interest of the member, whilst protecting member accounts from fraudulent behaviour.
• Drive change and adapt to new technology and processes.
• Provide SME support to the business across all potential instances of Fraud & ML/CTF

Operational Management

• Implement and imbed any Service Excellence initiatives to improve quality, performance and efficiency of the teams to facilitate best practice Fraud Mitigation and client reporting.
• Manage the Suspicious Matter Reporting queue and email inboxes to remain within our contracted SLA’s.
• Engage with all members and teams within the Financial Crimes department to manage and mitigate financial crime risks effectively and efficiently.

People Leadership

• Though not directly managing any direct reports we do expect our Suspicious Matter Reporting analysts to be leaders and champions for financial crime protection. Presenting at staff onboarding, operational and contact centre team meetings and direct Suspicious Matter training.

Governance & Risk

• Ensure all statutory regulations are adhered to and implement best practice AML and fraud mitigation processes
• Engage with all regulators and law enforcement in accordance with our processes and policies.

Experience & Personal Attributes

• Minimum 3 years’ experience within a Financial Crimes or Risk environment.
• Formal tertiary qualification in fraud, risk or related discipline (valued)
• Ability to engage with senior stakeholders (both internally and externally)
• Excellent negotiation and communication skills both verbal and written, including the ability to adapt communications to meet the needs of different audiences
• Ability to build strong customer relationships and deliver customer centric solutions
• Proven customer focus and a strategic mindset
• Strong analytical and problem solving skills and methodologies.
• Strong quality assurance and staff development focus.
• Ability to set clear goals to achieve outcomes, take accountability and ownership of actions and hold others accountable to meet commitments.
• Ability to effectively understand and manage operational risk.
• Strong MS Office skills in Word, Excel, PowerPoint.
• Client management experience.
• Knowledge of Superannuation/ Fraud and Risk including AML legislation and best practice.