Coordinator Consumer Experience
North Metropolitan Health Service
Date: 1 week ago
City: Nedlands, Western Australia
Contract type: Full time
Do you want to be a part of a team that promotes and improves the health of its people and community?
We are seeking suitable applications for a highly capable and values-driven individual to join our dynamic Consumer Experience and Clinical Excellence team at North Metropolitan Health Service (NMHS).
This is for a Permanent Full Time appointment or Fixed Term Full Time appointment with the possibility of extension(s) and/or permanency.
What is our Coordinator Consumer Experience role?
This position contributes to the development, implementation and evaluation of a consistent consumer engagement framework across NMHS and its contracted services; coordinates the design, implementation and evaluation of consumer engagement activities and programs; provides leadership and coordination of patient experience, consumer feedback and complaints at NMHS and provides reports to the North Executive Team.
Consumer Experience and Clinical Excellence (CECE) provides direction and leadership at all North Metropolitan Health Service sites and services for the governance, co-ordination and evaluation of safety and quality initiatives.
While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At NMHS, we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.
What We Offer
NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:
We encourage you to contact Angela O’Connor, Director Safety and Quality on 08 6457 3503 or email Angela.O’[email protected] to discuss how this role aligns with your personal and career interests.
Area Profile
NMHS provides timely access to high quality health care, embracing acknowledged best practice to deliver improved clinical outcomes in the face of rising challenges for all healthcare providers. The NMHS comprises a mix of tertiary, specialist and generalist hospitals. Our north metropolitan catchment area covers almost 1000 square kilometres. Our population represents about 28 per cent of Western Australia’s total, and is projected to grow to more than 0.9 million by 2031. For further information about NMHS visit: http://www.nmhs.health.wa.gov.au.
We think you’ll like it here
Our employees like working here, and we think you will too. Watch this video to find out what they have to say.
Ready to join our team?
Applicants are required to apply online www.jobs.wa.gov.au so allow enough time to complete the online application process and attach your documentation. If you experience difficulties, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
The JDF is attached for reference. Your application should include:
WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
NMHS fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.
NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position.
NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact the NMHS Talent Attraction Group (TAG) at email [email protected].
Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.
We look forward to receiving your application.
We are seeking suitable applications for a highly capable and values-driven individual to join our dynamic Consumer Experience and Clinical Excellence team at North Metropolitan Health Service (NMHS).
This is for a Permanent Full Time appointment or Fixed Term Full Time appointment with the possibility of extension(s) and/or permanency.
What is our Coordinator Consumer Experience role?
This position contributes to the development, implementation and evaluation of a consistent consumer engagement framework across NMHS and its contracted services; coordinates the design, implementation and evaluation of consumer engagement activities and programs; provides leadership and coordination of patient experience, consumer feedback and complaints at NMHS and provides reports to the North Executive Team.
Consumer Experience and Clinical Excellence (CECE) provides direction and leadership at all North Metropolitan Health Service sites and services for the governance, co-ordination and evaluation of safety and quality initiatives.
While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At NMHS, we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.
What We Offer
NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:
- Generous salary packaging to increase take-home pay
- Professional and career development opportunities
- Diverse and inclusive culture
We encourage you to contact Angela O’Connor, Director Safety and Quality on 08 6457 3503 or email Angela.O’[email protected] to discuss how this role aligns with your personal and career interests.
Area Profile
NMHS provides timely access to high quality health care, embracing acknowledged best practice to deliver improved clinical outcomes in the face of rising challenges for all healthcare providers. The NMHS comprises a mix of tertiary, specialist and generalist hospitals. Our north metropolitan catchment area covers almost 1000 square kilometres. Our population represents about 28 per cent of Western Australia’s total, and is projected to grow to more than 0.9 million by 2031. For further information about NMHS visit: http://www.nmhs.health.wa.gov.au.
We think you’ll like it here
Our employees like working here, and we think you will too. Watch this video to find out what they have to say.
Ready to join our team?
Applicants are required to apply online www.jobs.wa.gov.au so allow enough time to complete the online application process and attach your documentation. If you experience difficulties, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
The JDF is attached for reference. Your application should include:
- A statement addressing the selection criteria in no more than 2-3 pages (as outlined in the attached JDF).
- A Detailed Resume which sets out your qualifications, capabilities and experience relevant to this position.
- References- The names and contact details of two (2) referees. It is preferable for one of your referees to have been a recent supervisor.
WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
NMHS fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.
NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position.
NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact the NMHS Talent Attraction Group (TAG) at email [email protected].
Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.
We look forward to receiving your application.
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