Patient Administration Manager

Your role at St John of God Berwick Hospital and Langmore Centre

You will be responsible for the overall management of the Patient Administration functions. This ensures that all patients are prepared for admission through ensuring effective clerical pre-admission and admission processes occur.

This role requires effective leadership of the team, liaison and positive relations with the Perth Admissions Hub and a commitment to creating a positive patient experience. This role reports to the SEM Director of Finance and is required to liaise with a variety of stakeholders in the hospital.

This role will manage 2 sites Berwick and Langmore.

The Position

• Overall responsibility for the effective management and development of caregivers involved in the Patient Administration function.
• Manages resources within departmental budgets.
• Liaison with the SJGHC Patient Admissions Hub to ensure the services work collaboratively and effectively to achieve the best outcomes for the organisation and the patient.
• Ensures that patients are prepared for their admission including confirmation of funding approval, Informed Financial Consent including out of pocket costs
• Directs the management of stock control and ordering of stationery, forms and other consumables as required.
• Directs the daily supervision of Patient Administration Caregivers to ensure all duties are completed.
• Responsible for the provision and management of information in the Patient Administration System.
• Ensure continuous review of processes and services to maintain service efficiency and effectiveness whilst ensuring patient experience is optimised.
• Organise and monitor workflow patterns ensuring that caregivers are motivated and have appropriate objectives and targets.
• Ensure all caregivers are provided with appropriate learning and development opportunities to perform the functions of their position.
• Responsible for the preparation and management of the Patient Administration operating and capital budget and strategic plan
• Communicate effectively with all customers and patients using the appropriate channels, utilising appropriate formal and informal channels of communication.
  
  

You will have minimum of 5 years’ experience working in Patient Administration Services and demonstrate an understanding of administrative procedures, patient management systems and funding models in the private hospital environment.

To succeed you will demonstrate experience in management of human and material resources, with appropriate coaching and mentoring skills to build effective teams. Demonstrated experience in the management and administration of budgets will be essential to this position.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

Salary: $99,730 to $110,852 per annum, plus 11.5% superannuation

Permanent full-time role

Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A welcoming & supportive culture
• Flexible work options
• Discounts on hospital services & private health insurance
• Option to purchase up to two weeks of additional annual leave
• Dynamic role in multidisciplinary team
  
  

For enquiries contact Danny Antonopoulos - Director Finance on 03 8784 5025

Closing Date: 28th May

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.