Manager, Aged Care Advocate and Complaints
The Salvation Army Australia
Date: 1 week ago
City: Redfern, New South Wales
Contract type: Full time
Number Of Positions Available
1
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Manager, Aged Care Advocate and Complaints
Be the Voice of Those in Care – Join Us as Manager, Aged Care Advocate and Complaints
Location: Flexible within Australia | Full-Time | Purpose-Driven Organisation
The Salvation Army Aged Care is seeking a passionate and experienced advocate to champion the voices of older Australians. In this pivotal role, you’ll be the conduit between clients, their families, and our care services—ensuring that feedback is heard, incidents are managed with integrity, and care continues to improve every day.
About The Role
Reporting to the General Manager – Care Quality and Compliance, you’ll lead the national complaints and advocacy function, playing a key role in:
About You
You’re a natural communicator and compassionate leader with a strong clinical and governance background. You are:
At The Salvation Army, we’re more than a workplace—we’re a movement. We offer:
If you are ready to bring your heart and expertise to our team, click 'Apply' to start your online application process. Applications will be reviewed upon receipt, and the position will remain open until filled. Please note, a National Criminal History Check and evidence of COVID-19 vaccination are required for employment.
Make a difference with The Salvation Army Aged Care. Apply today!
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
1
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Manager, Aged Care Advocate and Complaints
Be the Voice of Those in Care – Join Us as Manager, Aged Care Advocate and Complaints
Location: Flexible within Australia | Full-Time | Purpose-Driven Organisation
The Salvation Army Aged Care is seeking a passionate and experienced advocate to champion the voices of older Australians. In this pivotal role, you’ll be the conduit between clients, their families, and our care services—ensuring that feedback is heard, incidents are managed with integrity, and care continues to improve every day.
About The Role
Reporting to the General Manager – Care Quality and Compliance, you’ll lead the national complaints and advocacy function, playing a key role in:
- Coordinating feedback and complaints processes with professionalism and care
- Managing the investigation and reporting of serious incidents and unexpected deaths
- Leading client and resident engagement initiatives to ensure their voices shape our services
- Liaising with external bodies like the Aged Care Quality and Safety Commission
- Championing a culture of transparency, safety, and continuous improvement
About You
You’re a natural communicator and compassionate leader with a strong clinical and governance background. You are:
- A Registered Nurse (AHPRA) with at least 2 years in a senior complaints or advocacy role
- Experienced in aged care or health service leadership
- Skilled in investigation, risk management and root cause analysis
- Knowledgeable about clinical governance and incident reporting legislation
- Confident presenting insights and recommendations to both internal and external stakeholders
At The Salvation Army, we’re more than a workplace—we’re a movement. We offer:
- A values-led organisation committed to justice, compassion and respect
- Generous not-for-profit salary packaging
- Flexible working arrangements
- Career development opportunities across a national network
- A chance to make a real difference in people’s lives
- The opportunity to take on a leadership role within TSA Aged Care.
- Support from the Care Quality and Compliance team, HR Business Partners, Scheduling and AN-ACC advisors.
- Generous Salary Packaging: Up to $15,900 tax-free benefits.
- Meal and Entertainment Benefits: Up to $2,650 through salary packaging.
- Flexible Work Arrangements: Achieve your ideal work-life balance.
- Wellness Programs: Access to Fitness Passport
- Exclusive Discounts: Rewards for financial, retail, and lifestyle benefits.
- Novated Car Leasing: Save on your next vehicle.
- Learning and Development: Continuous support in your role. Comprehensive
- Employee Assistance Program Career Progression: Numerous growth opportunities.
- Make an Impact: Join one of Australia’s most loved charities.
If you are ready to bring your heart and expertise to our team, click 'Apply' to start your online application process. Applications will be reviewed upon receipt, and the position will remain open until filled. Please note, a National Criminal History Check and evidence of COVID-19 vaccination are required for employment.
Make a difference with The Salvation Army Aged Care. Apply today!
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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