Client Services Coordinator
The Salvation Army Australia
Date: 3 days ago
City: Frankston, Victoria
Contract type: Full time
Number Of Positions Available
1
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.
About The Role
We are seeking a values-driven Client Services Coordinator. This position helps to lead a multidisciplinary team to deliver high-quality services to young people aged 12–24 across the Frankston Mornington Peninsula region. They ensure contracted outcomes are met, contribute to funding reports, and support consistent practice aligned with the Psychologically Informed Environment framework.
Reporting to the Regional Manager, this is a permanent, full-time role, located in Frankston, Victoria.
You will have;
For Award Based Roles
Compensation is in accordance with SCHADS 6.1
What We Offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
1
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.
About The Role
We are seeking a values-driven Client Services Coordinator. This position helps to lead a multidisciplinary team to deliver high-quality services to young people aged 12–24 across the Frankston Mornington Peninsula region. They ensure contracted outcomes are met, contribute to funding reports, and support consistent practice aligned with the Psychologically Informed Environment framework.
Reporting to the Regional Manager, this is a permanent, full-time role, located in Frankston, Victoria.
You will have;
- The ability to provide client-focused supervision, leadership, and coordination of staff to ensure high-quality, consistent service delivery across all Youth Services Peninsula sites.
- To ensure all Youth Services programs align with the Journey to Independence model and Psychologically Informed Environment (PIE) framework.
- Oversights of program operations including staff caseload allocation, direct client work during peak times, and participation in the after-hours on-call roster if required.
- To monitor and manage resources such as material aid and brokerage support for clients.
- To collaborate with other Client Services Coordinators and the Programme Manager to maintain consistent practices and budget compliance.
- The ability to build and maintain partnerships with community and agency stakeholders, integrating local programs with state-wide Youth Services.
- To identify and escalate risks, and support ongoing service improvement through data analysis, monitoring, evaluation, and innovation.
- Work across all Youth Services sites, including Playne St and accommodation centres, to ensure integrated support services.
- A minimum degree qualification in social work, social sciences or related field is required.
- Demonstrated experience in the management and leadership of staff.
- Knowledge and experience in staff supervision.
- Experience and competency in delivering case management practice within a homeless service setting.
- Well-written verbal and IT communication skill
- Experience: Previous experience in youth work, social services, education, or a related field is preferred.
- Empathy: Strong interpersonal skills with the ability to connect with youth from diverse backgrounds.
- Excellent organisation and administrative skills with capacity to balance workload, determine priorities and meet deadlines while also managing the needs of client crisis assistance requirements.
- A national criminal history check is required prior to commencement.
- Victoria Working with Children check is required prior to commencement.
- A current driver’s license.
For Award Based Roles
Compensation is in accordance with SCHADS 6.1
What We Offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit;
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities;
- Access to Fitness Passport and consumer discounts;
- Access to EAP and health & wellness initiatives
- Ongoing training and development opportunities that enhance on the job skills and proficiency;
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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