Community Associate

About The Commons

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

We’re seeking a talented and passionate Community Associate to join our team and help us create a thriving and inclusive environment. As a key member of the team, you will play a crucial role in fostering community, supporting the member experience, and ensuring seamless operations. You are a team player who can work independently, demonstrate excellent attention to detail, and build strong internal and external relationships. If you're ready to immerse yourself in an exciting and fast-paced environment where you can make a genuine impact on our members, we invite you to join our team at The Commons. Apply today and help us create an extraordinary community where professionals thrive, connect, and inspire each other to reach new heights.

About You

You are a proactive and personable professional with a strong background in community engagement, events, and operations. With a "can-do" attitude and a willingness to learn, you thrive in dynamic environments, demonstrating adaptability and problem-solving skills. Your ability to build meaningful relationships and support both members and the wider team makes you a key asset in fostering a vibrant community.

The main duties of the role include but are not limited to the below:

Key Responsibilities

Community Engagement & Member Experience

• Greet members and guests from the front desk, consistently delivering excellent customer service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions, collaborations, and engagement through relationship-building initiatives.
• Understand our members and how we can support their businesses.
• Manage the onboarding process, including tours, inductions, and welcome packs.
• Address member-related issues or escalate to the Community Manager when necessary.
• Notify the Community Manager of any potential membership changes.

Events Management

• Assist in creating and distributing promotional materials for weekly events.
• Support event setup and pack-down as required.
• Help prepare for community events such as member breakfasts and Friday night drinks.
• Take ownership of events to ensure an outstanding member experience.
• Actively participate in community and member events.

Operations & Facilities Management

• Support daily scheduling and operational tasks as directed by the Community Manager.
• Respond to emails and member inquiries in a timely manner.
• On-board and off-board members and companies within the space.
• Maintain accurate databases of members, companies, contractors, and suppliers.
• Ensure the accuracy of the Member/Doggo Directory.
• Assist with IT ticket management and provide basic troubleshooting support.
• Send out notifications for events and reminders within your location.
• Ensure offices and desks are clean and ready for new members.
• Deliver incoming mail to members promptly.
• Ensure the workspace is well presented and fully operational.
• Report maintenance issues and assist in their resolution.
• Conduct regular building checks and maintain cleanliness.
• Monitor stock levels and order consumables as needed.
• Oversee storage area audits and cleanliness.
• Coordinate with cleaning staff to maintain high standards.
• Conduct weekly fridge and pantry cleans.

Required Skills & Experience

• 2+ Years customer service experience.
• Exceptional verbal & written communication skills.
• Build & maintain rapport with others.
• Initiate contact easily, especially when engaging with new people.
• Prior experience with administration and/or operations.
• Strong initiative and problem-solving skills.
• Adaptability and a willingness to learn.
• Proven ability to navigate change effectively.
• Experience with G-Suite, Canva, and Slack.

Benefits of working at The Commons

• Collins Street Head Office
• On-site Chef with nutritious lunch provided daily
• Free counselling sessions
• Birthday leave
• Quarterly team dinners & generous awards
• Ability to work across different locations
• Birthday & anniversary gifts
• State social committees with monthly events ranging from pub drinks, picnics, bowling, movie screenings and beyond
• Weekly “Saturday Sweat” group exercise event
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Exclusive annual Halloween party
• Work travel opportunities
• Further education program to support personal and professional development

Values

All actions and behaviours must align with the company’s core values:

• Putting people first
• Fostering a strong workplace culture
• Collaborating as a team
• Continuously learning and evolving