Learning and Development Facilitator

The Opportunity:

We are seeking a dedicated and professional individual to join our People & Culture team as the State Learning & Development Facilitator for Queensland. In this role, you will partner with a range of business units to deliver impactful training programs across key areas, including inductions, leadership development, sales, customer service, and personal training. Additionally, the L&D Facilitator will have the opportunity to contribute to the design and development of engaging learning content, supported and guided by the Learning & Development Lead.

Key Duties and Responsibilities:

• Provide exceptional facilitation of FLG's bespoke range of training programs, including Bronze Foundations, Gold Certification, Emerging Leaders, Ignite and Personal Training inductions.
• Delivery of learning content, primarily via face-to-face workshops, ensuring participant competency meets learning objectives.
• Provide feedback to relevant leadership and training teams regarding participant competency and performance.
• Develop and maintain key performance metric benchmarks, adjusting as data is collected.
• Establish long-term, collaborative partnerships with the broader P&C team, and with stakeholders and subject matter experts across our Operations & Fitness divisions.
• Track and maintain the status and completion records for all relevant training programs.

About you:

Self-motivated, with a can-do attitude you have excellent interpersonal skills with the ability to work with a range of stakeholders. You will also present with:

Essential

• 3+ years' experience within a customer facing sales and/or customer service role.
• Experience using Microsoft Office Suite.
• Experience in managing/leading projects.
• Understanding of Learning Management Systems.
• A natural and motivational communicator.
• Flexibility to travel across different sites within capital city to run face-to-face workshops.
• High-level organisational skills.
• Kirkpatrick Four-Level Training Evaluation Model.
• Excellent time management skills with the ability to prioritise duties to meet deadlines.
• Able to prioritise workload, strong time management and ability to meet deadlines - this is a fast-paced role with many moving parts.
• Demonstrated ability to develop and maintain ongoing relationships with internal and external stakeholders at all levels of the organisation.

Desirable

• Certificate IV in Training and Assessment.
• Experience facilitating face-to-face workshops in a medium-to-large national organisation.
• Experience with the use of a Learning Management System.

In return we offer you:

• A passionate, innovative, energetic, and supportive culture.
• A flexible work environment with on-site duties and work-from-home