Veteran Services Case Manager
RAAFA WA
Date: 2 days ago
City: South Perth, Western Australia
Contract type: Full time
Permanent, Full Time Role
South Perth, WA
Be the Difference in a Veteran’s Journey – Join RAAFA and Help Change Lives
As the Air Force Association (WA Division) Incorporated—fondly known as RAAFA—approaches its 100-year milestone, our legacy of camaraderie, compassion, and unwavering support remains as powerful today as ever. Built on a proud heritage and driven by purpose, RAAFA stands tall as a leader in delivering exceptional care and services to veterans and their families.
At the heart of everything we do are our core values: Respect, Care, and Honesty. These values shape our culture, guide our actions, and are embodied in what we proudly call The RAAFA Way. Our people are our greatest strength—passionate, dedicated, and committed to making a genuine difference every single day.
Thanks to the incredible success of our Veteran Support Programs, RAAFA is now seeking a compassionate and driven Case Manager to join our Veteran Housing Programs. In this vital role, you will be a lifeline for veterans facing homelessness or housing instability—helping them find not just shelter, but the stability, dignity, and support they deserve.
In this role, you won’t just be managing cases, you’ll be building trust, fostering independence, and helping our veterans feel seen, heard, and supported. Whether it’s connecting someone with housing services, advocating on their behalf, or providing a listening ear, your impact will be real and lasting.
As a Case Manager, You Will
Salary packaging – as a non-profit organisation, you can salary package up to $18,549!
Career & Development Paths – RAAFA offers various ongoing career development opportunities!
Employee Assistance Program - Access confidential counselling services for personal or work related issues!
Employee Referral Program - earn bonuses for recommending friends!
Discounted Services - including health insurance and gym membership!
Corporate Zoo Membership - Visit Perth Zoo for free!
Supportive culture - be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups!
Click here to learn more about the program by viewing "A Current Affair: The homelessness crisis plaguing our war veterans"
If You Want To Be Apart Of This
Applications close Wednesday May 28th
RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date
South Perth, WA
Be the Difference in a Veteran’s Journey – Join RAAFA and Help Change Lives
As the Air Force Association (WA Division) Incorporated—fondly known as RAAFA—approaches its 100-year milestone, our legacy of camaraderie, compassion, and unwavering support remains as powerful today as ever. Built on a proud heritage and driven by purpose, RAAFA stands tall as a leader in delivering exceptional care and services to veterans and their families.
At the heart of everything we do are our core values: Respect, Care, and Honesty. These values shape our culture, guide our actions, and are embodied in what we proudly call The RAAFA Way. Our people are our greatest strength—passionate, dedicated, and committed to making a genuine difference every single day.
Thanks to the incredible success of our Veteran Support Programs, RAAFA is now seeking a compassionate and driven Case Manager to join our Veteran Housing Programs. In this vital role, you will be a lifeline for veterans facing homelessness or housing instability—helping them find not just shelter, but the stability, dignity, and support they deserve.
In this role, you won’t just be managing cases, you’ll be building trust, fostering independence, and helping our veterans feel seen, heard, and supported. Whether it’s connecting someone with housing services, advocating on their behalf, or providing a listening ear, your impact will be real and lasting.
As a Case Manager, You Will
- Support veterans experiencing or at risk of homelessness by developing tailored case plans.
- Be the first point of contact for emergency housing enquiries, managing the process from application to placement
- Maintain accurate records through our veteran database, case notes, and filing systems
- Foster a culture of transparency by handling queries and encouraging meaningful feedback
- Collaborate with a network of support services to address complex needs, from housing and health to employment and wellbeing.Work closely with our Property Team to ensure every accommodation is safe, welcoming, and truly feels like a place to rebuild and move forward
- You’re a proud Australian Defence Force veteran, bringing lived experience and empathy to everything you do
- Exceptional communication skills with a trauma-informed approach, able to build trust and make vulnerable veterans feel heard, respected, and supported throughout their journey.You thrive in dynamic environments and are adaptable to changing needs and priorities
- You’re tech-savvy and confident using Microsoft Office tools
- You’re proactive, organised, and always ready to step up
- Your people skills are exceptional—you know how to build trust, listen deeply, and foster strong, respectful relationships
Salary packaging – as a non-profit organisation, you can salary package up to $18,549!
Career & Development Paths – RAAFA offers various ongoing career development opportunities!
Employee Assistance Program - Access confidential counselling services for personal or work related issues!
Employee Referral Program - earn bonuses for recommending friends!
Discounted Services - including health insurance and gym membership!
Corporate Zoo Membership - Visit Perth Zoo for free!
Supportive culture - be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups!
Click here to learn more about the program by viewing "A Current Affair: The homelessness crisis plaguing our war veterans"
If You Want To Be Apart Of This
- Update your resume
- Be eligible to work in Australia
- Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
- Be up to date with your COVID 19 and flu vaccinations
- Click “Apply to this Job”
Applications close Wednesday May 28th
RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date