Resident Services Coordinator

Why work for Greystar?

Looking for an exciting, hands-on career in the property industry? At Greystar, our onsite teams are at the heart of creating exceptional living experiences. Whether you’re passionate about property management, leasing, facilities maintenance, or community management, you'll play a key role in shaping vibrant communities and delivering top-tier service.

About the role:

This role is based on site at our brand new, luxury build to rent apartments in Melbourne. Our Concierge team are the heartbeat of our resident experience, acting as the welcoming face of Greystar to our residents and fostering community connection. This role is responsible for organising, coordinating and implementing resident services and programs and ensuring a premium lifestyle experience.

This is a full time, permanent role that works on a rotating roster to provide service to our residents and requires the flexibility to work on a weekend roster. For the right individual, there’s the opportunity to step into a team supervisory role and help lead our front-of-house service to new heights.

Key responsibilities:

• Provide a warm and professional welcome to residents, guests, and visitors.
• Handle phone calls, inquiries, and service requests efficiently.
• Manage package deliveries, guest suite bookings, and elevator scheduling.
• Maintain the community’s appearance, ensuring common areas meet high standards and liaising with maintenance team as required.
• Collaborating with the community team to organise resident events, activities and community engagement programs.
• Maintain knowledge of local services, amenities, and vendors for resident convenience.
• Support administrative tasks, leasing activities, and database management.
• Address resident concerns promptly to enhance satisfaction and retention.
• Ensure compliance with company policies and housing regulations.

To be successful in this role, you should have skills including:

• Demonstrated experience in a customer facing role such as hospitality, real estate highly regarded but not essential
• A customer-focused, service-driven attitude with a friendly demeanor.
• Strong organizational and multitasking skills.
• Excellent communication skills (phone, email, and in-person).
• Ability to work a flexible schedule, including weekends if required.
• CRM data management experience, property management software (e.g., Yardi) is a plus.
• Compliance & Licensing – Must hold a valid driver’s license and have the ability to obtain a favourable National Criminal History Check and Working with Children check.

Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply!

To find out more about us and working at Greystar, click here: https://www.greystar.com/