IT Specialist - End User Devices

ABOUT US

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter. Listening to our community and responding to what they care about. We’re restless — it fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

ABOUT THE ROLE

We have an opportunity for an experienced IT professional to join our group as an IT Specialist - End User Devices. You will be responsible for second-level support of the devices our support DC and store teams use to deliver for our customers in line with our global standards and processes. Utilising your knowledge, you will provide quick resolutions to incidents while being tenacious in identifying recurring issues, root causes, and solving problems for good. You will use your people-first mindset to ensure our customers experience seamless and personalised IT service. You will also assist in ensuring our fleet of devices is stable, standard, secure, and updated as required. If you are an analytical thinker with great attention to detail and a passion for supporting our people, then apply now.

SKILLS AND EXPERIENCE

• Relevant degree/qualification in Information Technology
• Experience supporting a wide range of technologies, including PC’s, Mac’s, iPhones, Android, and POS
• Great customer service and interpersonal skills are essential
• Understanding of ITIL, incident, problem, and asset management.
• Passion for understanding the root cause of issues and delivering with a fix-for-good mindset

OUR CULTURE

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative, and, most importantly, ethical. Our team members are a passionate group, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. We believe we can make a difference to lives of everyone we touch, from our backyard to the world.

BENEFITS

We are committed to personal and professional development, supported by an ever-growing structure. We believe our people deserve the best space to do their best work and provide:
team member discount off all brands (excl. Ceres Life which is 30% off)
A world-class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room, and run club!)
A brand-new onsite childcare centre – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!
The Beckley, our in-house café with chef-prepared healthy meals, coffee, and snacks. You can also grab a nutritious take-home meal.
Flexible working – enabling you to find the right rhythm to be at your best.
Competitive salary packaging – ensuring we benchmark to industry.
On-site concierge for dry cleaning, car wash, and more.
An Employee Assistance Program for you and your family.
Return from maternity leave (or primary carer parental leave) working part-time and getting paid full-time for 2 months, supporting your transition back to work.
Team mingle celebrations, speakers series, surprise and delight moments – magic happens when we get together.
Do you have a dog? Bring them into the office. We love them!

At Cotton On, we build a culture centred in belonging, committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed. We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome individuals of all backgrounds to apply with us. We drive diverse and inclusive outcomes for our team and customers.

If you have any individual needs to fully participate in the recruitment process, please contact us at [email protected] for support in completing the job application process.