Dispatch Officer

Black Oak Casino Resort


Date: 1 day ago
City: Casino, New South Wales
Contract type: Full time
SUMMARY: Responsible for dispatching Officers to calls, distribution of information, logging of events, and the operation of non-gaming surveillance equipment.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

  • Operates dispatch and surveillance equipment.
  • Coordinates response to calls and emergency situations.
  • Facilitates the flow of information by attending daily shift pass downs.
  • Ensures proper notifications are made in regard to emergency situations, or as directed.
  • Enters accurate data into computer-aided dispatching systems (CAD).
  • Develops reports from information gathered from various reporting systems.
  • Conducts video reviews and investigates incidents.
  • Maintains a working knowledge of departmental policy and procedures.
  • Assists Public Safety Officers as directed.
  • Other duties as assigned.

Mandatory Requirements

  • Must possess a high school diploma, G.E.D. or equivalent.
  • Excellent communication skills required.
  • Ability to type 30 words per minute.
  • Must be computer literate and familiar with various computer applications.
  • Ability to learn new computer software.
  • Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
  • Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.
  • Must be familiar with all applicable laws, rules, and regulations governing the Casino.
  • Must be familiar with Public Safety Department Policies and Procedures and have passed the training program within the introductory period.
  • Must be knowledgeable of Public Safety Officer duties.
  • Must be able to keep up with fast-paced atmosphere and work under pressure.
  • Ability to write routine reports and correspondence.
  • Must be able to multi-task, prioritize, understand and retain information communicated via radio, email, telephone, or in person.
  • Must be able to communicate using fixed or portable 2-way radios, land line, or cellular telephone.
  • Must be at least 21 years of age.
  • Must be able to obtain a valid gaming license.
  • Must be able to pass a mandatory drug test.
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to communicate proficiently in English.

Physical Demands

  • Must be able to lift and push/pull at least 50 pounds and occasionally more with assistance.
  • Must have visual acuity of 20/20 with corrective lenses.
  • Must be physically able to perform all job requirements including intricate manipulation of controls, walking, standing, bending, and reaching.

Work Environment

  • May be required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.
  • Must be able to work in a non-smoke free environment.
  • Must be able to work in a noisy environment.
  • Must be able to work outside in all weather conditions.
  • Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
  • Potential exposure to hostile situations.
  • Required to walk on uneven ground.
  • Must be able to work flexible hours, weekends, holidays, and special events.
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