Level 1 Tech Support Analyst

About us

Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world.

We are purpose-built for our clients’ most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it’s possible to be.

Role Overview

We’re looking for a motivated and service-oriented individual to join our Technology team as a L1 Tech Support Analyst. This role is ideal for someone starting their career in IT or with some existing helpdesk experience who thrives on solving problems and delivering exceptional support.

You’ll be the first point of contact for technical issues, supporting staff across our Sydney, Melbourne, and Perth offices. With a strong focus on communication, troubleshooting, and customer service, this is a great opportunity to build your skills in a well-established corporate environment.

Key Responsibilities

• Provide first-level technical support via phone, email, and chat for internal staff
• Troubleshoot and resolve issues related to Windows 11, Microsoft 365, laptops, mobile devices, and business applications
• Log and manage tickets using Ivanti Service Manager, ensuring timely updates and resolutions
• Escalate complex issues to relevant teams with thorough documentation of troubleshooting steps
• Perform daily operational tasks, including system checks and readiness processes
• Follow standard procedures and uphold IT support best practices

About you

• A strong communicator who can explain technical concepts in a clear and friendly way
• Passionate about IT and eager to learn in a hands-on, fast-paced environment
• Patient, resilient, and able to stay calm under pressure
• Detail-oriented with a methodical approach to problem solving
• Previous experience in customer service or a helpdesk environment (preferred but not required)
• Available to work onsite in Sydney full-time on a rotating weekday roster between 7am–7pm

What we offer

• A supportive and flexible work environment.
• Top of market remuneration and a range of benefits including 26 weeks’ paid parental leave, additional annual leave, subsidised café and gym membership, end of trip facilities, exclusive retail discounts, social events and much more, which you can view here: http://bit.ly/GTFLYER
• Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

How to apply Please submit your interest via our careers website with a resume.

Should you have any questions about the role, or require an adjustment to participate in the recruitment process please contact gtcareers.com.au

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.