Customer Service Supervisor

• Location
• Employment type (full time/part time/casual)
• Something unique about the role

There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.

Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.

We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking!

Key Responsibilities

• Supervise Customer Service Representatives and Customer Service requirements
• Maintain and develop customer service relationships
• Respond to phone customers in an efficient and courteous manner
• Respond to customer requirements and Branch issues
• Liaise with Branch manager and Food Service specialists to ensure any customer complaints are rectified
• Oversee and maximise sales techniques and initiatives
• Help coordinate rosters and staff to work in with peak business requirements and annual leave periods

Key Competencies, Skills and Qualifications

• Must have Customer Service Team Leader / Supervisory experience
• Well versed with customer service, telesales and administration processes
• Attention to detail
• Great communication and organisational skills
• Good interpersonal skills
• Computer literate with knowledge of MFG Pro
• Good Product knowledge
• Capable of working under pressure in a team environment
• Show initiative and a positive attitude

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer