Service Delivery Supervisor

We currently have an opportunity for a Service Delivery Supervisor. Join our Government and Infrastructure Management team and play a key role in delivering programmed work orders and managing work priorities in the Inner-City region. Reporting to the Team Leader, you'll help deliver high-quality outcomes that support our essential services.
What You’ll Do This role offers a broad scope, with key responsibilities including:

• Schedule Programmed Works, travelling to properties to validate scopes submitted by our client, identifying any variations.
• Undertake works in progress and safety inspections based on activities and trends.
• Ensure all information relating to each work order is accurately captured within WMS and all relevant systems.
• Build and maintain very strong relationships with customers.
Complete pre, mid and post work inspections for each work order, ensuring progress of these inspections are recorded within the system with relevant documentation

What You’ll Bring

• Mechanical / Electrical, or relevant Trade Certificate and driver’s licence.
• Must own vehicle as a requirement to travel within the region and conduct site visits.
• Strong stakeholder management experience, internal and external and have managed subcontractors within a construction project environment.
• Travel to the office location at Kingsgrove fortnightly.
Skilled in handling high-volume work orders with strong administrative abilities to ensure accurate job management in the system

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Healthcare discounts, great savings on retail purchases,
• Car Novated Leasing purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most

Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.