AO4 Licensing Assessment Officer

Troocoo Government Team are proud to currently be partnering with a well-known State Government client in helping them recruit for multiple AO4 Licensing Assessment Officers to join a professional and supportive team. You’ll play a vital role in assessing and processing licensing applications with accuracy and efficiency, while delivering high-quality customer service in a fast-paced environment.

Key Responsibilities

• Assess and process a range of licensing applications and renewals in line with legislation, policy, and procedure.
• Deliver responsive and professional customer service via phone, email, and written communication.
• Maintain accurate records and data entry within internal systems.
• Work collaboratively with colleagues to meet daily processing targets and KPIs.
• Identify and escalate complex cases where appropriate.
• Support continuous improvement and contribute to system and process enhancements.
• Assist in preparing reports and performance updates as needed.
  
  

Required Skills And Attributes

• Must have previous licensing or case management experience in a similar environment
• Must have previous government experience
• Good communication skills
• Precise attention to detail
• Efficient and accurate data entry
• Works well under pressure and can handle high work volumes
• Flexible and adaptable to change
• Proactive team player with a can-do attitude
  
  

What We Offer

• Central West End location
• Competitive hourly rate of $58.02 per hour + super
• Friendly, collaborative team culture
• Opportunity to contribute to a high-impact regulatory function
• Due to the nature of this role this is a full-time office-based position with no work from home flexibility available at this stage
  
  

How To Apply

If you think that this is a role that you might be perfect for, please apply now! Only shortlisted candidates will be contacted at this stage.