Infrastructure Applications Engineer

Lovisa Life

We are a fashion-forward jewellery brand that caters to anyone and everyone, with over 150 new styles being delivered to stores each week. Lovisa was established in Australia April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network globally, with over 950+ stores across 50 markets. Join a high growth international retailer, publicly listed on the ASX.

Diversity And Inclusion

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.

Lovisa Opportunity

The IT Infrastructure & Applications Engineer is responsible for the build, configuration, and maintenance of core infrastructure (on-premise and Cloud) and the business applications supported by that infrastructure. In addition, the support, maintenance, interoperability and workplace tooling strategy of SaaS based applications is required.

The IT Infrastructure & Applications Engineer will be responsible for:

• Maintaining a highly available and resilient infrastructure and applications platform
• Managing all infrastructure services and associated vendors (partners) covering Telecommunications, Unified Comms, Networks (LAN/WAN/SD-WAN, VPN), Servers, Storage (including Databases), desktops and core business applications.
• Ensure all network connections are properly authenticated (end point devices and users)
• Ensure all mission critical systems have business continuity and disaster recovery mechanisms in place and are tested to ensure they will function as intended
• Continually look for improvements to Process and Technology and provide supporting arguments for change
• Becoming an SME in POS hardware & software, as well as SaaS based applications
• Actively track and record Assets in the Asset Database
• Troubleshoot and Resolve incidents & problem tickets within SLA via Lovisa ticketing tool
• Liaise with Service Desk Analysts for incidents and corrective actions
• Vendor and Commercial Management
• IT Infrastructure, Application and workplace tooling strategy participation and adherence
• Other duties and special projects (Technology or Business) as required.
• Be part of Level 2 and Level 3 Infrastructure & Application Support (escalation from Service Desk) and part of a 24x7 on-call rotation for Priority 1 Incidents.
  
  

Required Skills And Attributes

• Tertiary qualification in Information Technology or related discipline
• Minimum of 5 years' experience as an IT Engineer in a predominately Microsoft environment
• Strong knowledge and experience with on prem and cloud solutions (IaaS, SaaS, PaaS) including AZURE and AWS
• Strong knowledge and experience with Virtualisation, Backup strategies, Disaster Recovery, IT Security (including EDR), Network Management (Firewalls, WAP’s, Routers, Switches).
• Hands-on experience with Retail stores systems and integrations
• Practical experience with Mobile Device Management tools
• Practical experience with performance monitoring and reporting tools
• Excellent written and verbal communication skills
• Demonstrated problem solving skills
• Demonstrated customer service skills and an ability to work with cross-functional teams of varying levels
• Proactive and can-do attitude
  
  

Lovisa Perks: Enjoy these perks when you join Lovisa!

• Join a global business offering endless career opportunities
• Supportive diverse and inclusive team environment
• Strong culture - we truly harness our 10+1 culture commitments
• Paid Birthday Leave
• Generous 50% discount off Lovisa products
• Free gym membership
• Attractive Referral Rewards Incentive Program
• Modern HQ with a fully stocked kitchen on Glenferrie Road
• Monthly social event
• Personal Development Succession Plans
  
  

Apply today to start your Lovisa journey.