Customer Service and Sales - Telco

Join the TSA Family and Elevate Your Career with Telstra!

Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Brisbane as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

Why You'll Love Working with Us:

Unlimited Earnings Potential: Start with a $52,190 base salary plus superannuation, and enjoy uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+!

Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.

Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.

Great Working Hours: Enjoy an 8 am- 8 pm rotating schedule (Monday- Saturday)

Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.

Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.

Work-Life Balance: After three months, and once you've mastered our training, work from home two days per week!

What You'll Be Doing:

• Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication skills to empathize with and understand customers.
• Confidently de-escalate any customer grievances.
• Be flexible with hours to ensure we’re there when our customers need us.

What Makes You Perfect for This Role:

• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to resolve problems.
• A fixed internet connection and a suitable work-from-home setup.
• Availability to work Monday - Saturday, 8 am - 8 pm schedule

If you're ready to take the next step and build a career in a vibrant workplace while earning amazing commissions, we want to hear from you! Please submit your application, and our recruitment team will be in touch soon.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].