Head of Company Stores

Now Hiring: Head of Company Stores

Location: National Role (Head Office + Travel to Store Network)

Employment Type: Full-Time

Are you passionate about leading high-performing retail teams and creating exceptional customer experiences? Do you thrive in a fast-paced environment where you can drive strategy, elevate store performance, and inspire leaders? We are seeking a dynamic and results-driven Head of Company Stores to lead our network of retail locations and play a key role in shaping the future of our brand.

About Us

Retail Food Group (RFG) is a global food and beverage company headquartered in Queensland. We are Australia’s largest multi-brand retail food and beverage franchise owner which also roasts and supplies high-quality coffee products. Our company is committed to achieving results and supporting our franchise partners while embracing challenges in a friendly, inclusive environment that values both franchise partners and team members.

About The Role

We are looking for an experienced and commercially focused Head of Company Stores, reporting directly to the Chief Operating Officer, to lead the national operations of our multi-brand retail food portfolio, comprising of 60+ company-owned stores and a team of over 1,000 team members. This critical leadership role is responsible for delivering end-to-end operational performance across multiple brands, ensuring a consistently exceptional customer experience, and driving profitability across the store network.

This is a strategic leadership role responsible for translating company vision into execution at store level—balancing hands-on operational oversight with long-term growth initiatives.

Key Responsibilities

Leadership & People Management

• Lead, coach, and develop a high-performing team of Area Managers and Store Managers across a national footprint.
• Build a culture of accountability, service excellence, and team engagement across all levels.
• Oversee recruitment, onboarding, capability development, and succession planning for all company store roles.
  
  

Operational Excellence

• Ensure operational consistency and compliance with brand standards, food safety, and service protocols across multiple retail food brands.
• Drive execution of standard operating procedures, continuous improvement initiatives, and customer satisfaction programs.
• Champion systems and tools that support efficient, scalable store operations across the country.
  
  

P&L Ownership & Commercial Performance

• Own the end-to-end P&L responsibility for the national company store network, with a strong focus on cost control, sales growth, and profitability.
• Lead budgeting, forecasting, and performance tracking, ensuring financial targets are met or exceeded.
• Identify and act on opportunities to optimise sales, labour, product mix, and margin performance.
  
  

Multi-Brand Strategy Execution

• Translate brand strategies into operational action across a diverse portfolio of food retail brands.
• Ensure unique brand identities are preserved and consistently represented in-store.
• Collaborate with Marketing, Operations, and Procurement teams to support tailored initiatives and new product rollouts.
  
  

Cross-Functional Leadership

• Partner closely with Operations, Supply Chain, Finance, HR, Marketing, and IT to ensure smooth integration of initiatives into day-to-day operations.
• Represent the voice of company stores in broader business decision-making and strategy forums.
  
  

Key Requirements

• 10+ years of experience in national, multi-site retail, food service, or QSR operations, including multi-brand leadership.
• Proven track record in leading large-scale teams (1,000+), managing complex operations, and delivering P&L results.
• Strong understanding of customer experience, brand standards, and food safety compliance.
• Financially literate with experience in budgeting, forecasting, and delivering on commercial KPIs.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to travel nationally as required to support the store network.
  
  

Why Apply?

• Opportunity to grow your career working with a leading global food and beverage company.
• A paid day off for your birthday!
• Be part of a supportive team that values collaboration and results.
• An Employee Assistance Program available for you and your family.
  
  

At RFG, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.

For more information about RFG visit: www.rfg.com.au