Training Consultant
Global Payments Inc.
Date: 3 days ago
City: Chatswood, New South Wales
Contract type: Full time
Description
Description About Us
Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
This role is aligned to Sentral, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.
About The Role
We’re looking for Training Consultant to join our team and play a key role in delivering exceptional learning experiences that help our clients get the most out of our solutions.
As a key member of our Training team, you’ll ensure customer success and satisfaction by delivering best-in-class training and consulting services—both internally and externally.
What You’ll Be Doing:
You're passionate about making a difference in education by delivering impactful training and consulting that empowers educators and administrators. A confident and experienced trainer, you thrive on connecting with people and take genuine satisfaction in helping others succeed.
With a natural ability to build trust and rapport, you foster strong, collaborative relationships and are known for your engaging communication style. You're driven, adaptable, and bring both empathy and expertise to every interaction.
You will also bring:
We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.
Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.
We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.
We offer 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.
We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.
We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.
Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.
Ready to apply?
If this role sounds right for you we invite you to Apply by using the APPLY button. Please note you will be redirected to a Global Payments careers page to submit your application.
For further information please email [email protected]
We respectfully ask that no recruitment agencies contact us regarding this position.
Description About Us
Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
This role is aligned to Sentral, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.
About The Role
We’re looking for Training Consultant to join our team and play a key role in delivering exceptional learning experiences that help our clients get the most out of our solutions.
As a key member of our Training team, you’ll ensure customer success and satisfaction by delivering best-in-class training and consulting services—both internally and externally.
What You’ll Be Doing:
- Design, coordinate, and deliver tailored training and consulting to school leaders, educators, administrators, enterprise clients, and internal teams;
- Prepare and maintain training tools, content, and resources (including Sentral Academy material);
- Provide a consistently high level of customer service and support across all training engagements;
- Create training materials and help documentation that meet diverse learning needs and ensure clear outcomes;
- Manage training-related requests and triage issues with support from the Training Manager;
- Collaborate across teams to enhance training programs, support product development, and drive customer success strategies;
- Contribute to internal learning initiatives and help shape a positive, collaborative team culture;
- Track and update project statuses, complete timesheets, and provide insights to support business decision-making;
- Evaluate and improve training programs through feedback and performance metrics.
You're passionate about making a difference in education by delivering impactful training and consulting that empowers educators and administrators. A confident and experienced trainer, you thrive on connecting with people and take genuine satisfaction in helping others succeed.
With a natural ability to build trust and rapport, you foster strong, collaborative relationships and are known for your engaging communication style. You're driven, adaptable, and bring both empathy and expertise to every interaction.
You will also bring:
- Minimum 3 years’ experience using Sentral in a school administration or relevant environment;
- Strong consultation and stakeholder engagement skills across all levels;
- Confident presentation and facilitation skills for various audience sizes;
- Technically savvy with web-based platforms and tools such as MS Office Suite, Google Workspace, and Salesforce;
- Excellent attention to detail and a proactive, solutions-focused mindset.
- A tertiary qualification in Education or a related discipline;
- 3+ years’ experience in a Training or Consulting role;
- Experience designing and delivering training in an EdTech or SaaS environment.
- A valid Australian Drivers Licence, a reliable car and are willing to travel;
- Full work rights in Australia;
- Ability to obtain a Working with Children Check;
- Ability to obtain an Australian Federal Police Check
- Depending on experience the salary range for this role is $95, 000 - $105, 000 base superannuation
- There are requirements for travel within this role. Our schools span across the country and whilst we aim for in-person sessions to be local, there are rural and interstate travel commitments that arise. All travel expenses are fully covered by the business.
We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.
Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.
We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.
We offer 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.
We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.
We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.
Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.
Ready to apply?
If this role sounds right for you we invite you to Apply by using the APPLY button. Please note you will be redirected to a Global Payments careers page to submit your application.
For further information please email [email protected]
We respectfully ask that no recruitment agencies contact us regarding this position.
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