Customer Solutions Consultant

This is a Customer Solutions Consultant role with Red Energy based in Richmond, Victoria, Australia

-- Red Energy --

At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us!

Role Seniority - Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More about the Customer Solutions Consultant role with Red Energy:

As part of our Customer Solutions team, you will be taking inbound calls from our existing customers, helping them with a variety of general enquiries, including account, payments and billing.

We offer comprehensive training and ongoing coaching, with the opportunity for progression across the Contact Centre, empowering you to grow professionally and explore diverse career paths.

The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEST) with a day off during that week.

You will need:

• 12 months of recent customer service experience
• The ability to deliver a high level of customer service and build rapport
• The ability to think critically and analyse specific situations
• Proficient in navigating various systems in a fast paced environment
• A positive attitude and willingness to self motivate

The Perks:

• 7 weeks of in office training from our dog friendly Richmond office
• Guaranteed fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary
• 30 weeks of paid parental leave for primary carers and 10 weeks for non-primary carers, including for adoption
• The option to purchase 4 weeks additional annual leave, for a total of up to 8 weeks per year
• Gain experience in different areas to support your career development within the Call Centre
• Employee recognition and rewards program
• Hybrid working approach

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Query Handling

Key Strengths

• Collaboration
• Verbal communication
• Resilience

Why Red Energy is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Red Energy not with Hatch.