Ambassador FT - Players Club Representative

Black Oak Casino Resort


Date: 1 week ago
City: Casino, New South Wales
Contract type: Full time
SUMMARY: Responsible for attending to and accommodating Casino player needs pertaining to Players Club enrollment and subsequent transactions while extending excellent Guest service.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

  • Facilitates Players Club duties in a proficient and professional manner.
  • Monitors slot tracking system to identify and enroll new Players Club members.
  • Ensures Player enrollment and processing is handled accurately, efficiently and professionally.
  • Meets department goals and quotas set by department Manager.
  • Maintains a constant awareness of all Casino services, promotions and events.
  • Facilitates weekly slot tournaments.
  • Responsible for onsite operations of bus program including the greeting, checking in/out of Guests and paperwork.
  • Assists Casino Hosts including comps and Hotel/RV Park reservations.
  • Assists with special events and slot/kiosk promotions.
  • Presents a positive attitude to all Casino Guests.
  • Interacts with Guests using highest level of Guest service skills.
  • Responds to Guest inquiries through varied means of both written and oral communication.
  • Performs other duties as assigned.

Mandatory Requirements

  • Must be at least 21 years old.
  • High school diploma, G.E.D. or equivalent highly preferred.
  • Must complete and maintain Title 31 training.
  • Must have prior Guest service experience, casino experience preferred.
  • Must possess a level of computer literacy and the ability to learn new programs.
  • Must be able to efficiently perform data entry using a computer keyboard.
  • Must possess excellent communications skills.
  • Must be able to keep up with a fast-paced, 24-hour atmosphere and work under pressure.
  • Must be able to travel with overnight stays required.
  • Must be able to pass a mandatory drug test.
  • Must be able to obtain a valid gaming license
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to communicate proficiently in English.

Physical Demands

  • Must be physically able to perform all job requirements.
  • Must be able to lift 25 pounds and occasionally more with assistance.

Work Environment

  • Must be able to work in a non-smoke free environment.
  • Must be able to work in a noisy environment.
  • Must be able to work all shifts, weekends, holidays, and special events.
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