Financial Counsellor

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Our Financial Counsellors provide financial counselling to clients and conduct thorough assessment processes that ensure that clients receive a prompt and efficient service. Integrate this with state-wide telephone financial counselling service (Moneycare).

Why this role matters

Moneycare is The Salvation Army’s national financial counselling and financial capability program. It is one of the largest and long-running such programs in Australia. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation. Moneycare has a focus on holistic, strengths-based services that are professional, caring, and missional.

About the role

To provide financial counselling, client casework and advocacy, and conduct community education on a casual basis in order to ease the suffering or hardship of people in financial difficulty or crisis, in accordance with The Salvation Army mission and policy, the Doorways model of service delivery, Moneycare policy and procedures, as well as to the requirements of the relevant professional accreditation, regulation and funding bodies.

Social, Home Care and Disability Services Level 5.1 award.

You will successfully

• Provide a holistic financial counselling and advocacy service to people in financial difficulty or crisis.
• Financial counselling recognises the ways in which other life issues may interact with personal financial issues, considers the clients’ unique circumstances, their financial history and financial behaviours.
• Conduct group community education (financial literacy/capability) sessions where appropriate and in consultation with the Regional Manager with a view to helping people build longer-term capability, manage their money better and make informed choices.
• Operate the local Moneycare practice with autonomy but within TSA and Moneycare policy and procedure, managing own scheduling, case load and reporting of statistical data.

You will have

• 12+ months of experience in a relevant field.
• Accreditation as a Financial Counsellor or be willing to attain accreditation as soon as possible.
• Diploma of Community Services (Financial Counselling) or be willing to undertake study from outset.
• Degree qualifications or extensive experience in the fields of welfare, finance, community services, psychology or business fields.
• Compassionate and non-judgmental.
• Ability to summon confidence and faith of client.
• Willingness to travel on occasion for training and development.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit;
• Flexible working arrangements and a range of consumer discounts;
• Access to EAP and health & wellness initiatives;
• Ongoing training and development opportunities that enhance on the job skills and proficiency;
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child-facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.