VDBA Support Administrator

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role:

As part of our continued growth, Brennan is seeking an energetic VDBA Support Administrator in Brisbane. They are the first level support to VDBA clients and will be responsible for monitoring client databases and when support requests are received, to investigate and be the initial point of resolution.

This is a great opportunity for someone who is looking to get into the IT industry with extensive support and training provided to the individual. Due to the nature of the role, this requires the candidate to be completely on-site in the office at Fortitude Valley, Brisbane. After initial training, the candidate has to work shifts within a 24 hour x 7 day roster system. This is 4 days on the 'day' shift 6:30 am to 6:30pm followed by a 4 day break. It will then be 4 days on the 'night' shift 6:30pm to 6:30am followed by a 4 day break.

Your day-to-day responsibilities:

• Receive and handle requests for support following agreed procedures via reviewing all SQL Alerts, helpdesk tickets, service requests and Daily SQL Beacon health checks.
• Respond to common requests for support by providing information to enable resolution and promptly allocates unresolved calls as appropriate.
• Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution of MS SQL Server environments.
• Develops a broad understanding of technical publication concepts, tools and methods and the way in which these are implemented.
• Develops an understanding of publication development support activities, such as information gathering, user task analysis, creating draft documentation, and illustration, and printing and publishing.
• Works with colleagues and clients to create new sections of technical documentation through all stages of the publication process as support literature.
• Providing accurate and consistent well-informed advice to clients and other Brennan IT team members through all mediums of communication and documentation.
• Undertake and participate in professional development and other training to provide a high level of service, build upon current skill set, and gain new knowledge and an increased understanding of Brennan products and services.

What skills you will bring to the team:

• Knowledge of Operating systems and data administration
• Strong diagnostic skills (preferably, in a similar field)
• Strong communication skills to build and maintain positive relationships with team members and clients.
• Ability to prioritise tasks, demonstrate initiative and meet deadlines.
• Work shifts within a 24- hour x 7- days roster system.
• Preferred experience in Microsoft SQL Server (Training will be provided)
• Preferred Microsoft Technology Associate (MTA) certification to MCSA Level
• Previous experience in a similar support DBA role (desirable)

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal opportunity employer.