Contact Centre Agent
I-MED
Our Lord Street clinic in Port Macquarie is currently seeking a Contact Centre Agent to join the supportive and collaborative team.
This role is a permanent full time position working Monday - Friday, with eight hour shifts rostered between 8am - 5pm.
Role Overview:
As a Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include:
- Answering phone calls promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with the technical and clerical teams, patients, and referrers.
What we're looking for:
Clear verbal and written communication skills.
A background in customer service.
Strong organisational abilities to book appointments and manage call flow.
Confidence working across multiple screens and systems.
Prior experience in healthcare or a contact centre is beneficial, but not essential, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge.
What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
Learning and development
- Comprehensive 1 on 1 training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
Workplace Experience
- Friendly and inclusive team
- Free street parking
Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.