District Business Coordinator

About Us

As a department, our purpose is to help the community to prevent, prepare for, respond to, and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue, and emergency management programs and services throughout Queensland. The department encompasses Queensland Fire and Rescue, Rural Fire Service Queensland (RFSQ), and also supports other volunteer groups providing emergency response to Queenslanders.

Purpose of the Role

Rural Fire Service (RFS) Districts are focused on supporting a range of operational and organisational functions in managing rural fires, enabling field-based staff and volunteers to concentrate on immediate task execution and response. Each District encompasses operational and non-operational staff, RFS volunteers, and rural fire brigades who provide fire management, mitigation, and response services for rural and semi-rural communities, including some urban fringe areas across the state.

Reporting to the Assistant Chief Officer District, you will lead and manage a small team and oversee the provision of high-level confidential administrative, asset management, and business services support to operational activities, staff, and volunteers across the District. You will set operational business priorities and manage workflows across human resources, finance, administration, records, and database management to ensure compliance with policy, procedures, and departmental requirements. You will also focus on delivering business management and asset-related tasks - not as an asset manager, but in managing the processing and triaging of asset-related activities.

Key Requirements

• Experience in business management, with a demonstrated knowledge of human resource systems, finance systems, database management, and reporting.
• Knowledge of, or experience working with volunteers and/or within a volunteer organisation.

Your Key Accountabilities

• Manage and oversee the provision of high-level administrative support to volunteers and brigades, ensuring effective business operation of the District.
• Coordinate, plan, and implement tasks to ensure quality, accuracy, and consistency across various administration and business functions.
• Gather data to inform the Regional Asset Officer of future infrastructure requirements.
• Maintain fleet and infrastructure asset registers for the District and compile data on usage to monitor optimal utilisation patterns.
• Liaise and maintain positive working relationships with internal and external stakeholders to consult and recommend improvements to key processes, procedures, and service delivery.
• Ensure database accuracy to maintain records and provide reliable information.
• Contribute to brigade strategic financial planning and decision-making processes.
• Identify opportunities to support the development and implementation of business improvement initiatives.
• Oversee support and administrative duties during emergencies and disasters.

Capabilities

• Leadership Competency Stream - Team Leader (leading others)
• Vision: Stimulates ideas and innovation, makes insightful decisions.
• Results: Builds enduring relationships, drives accountability and outcomes.
• Accountability: Fosters healthy and inclusive workplaces, demonstrates sound governance.

Once you join us, we will want you to exemplify the QFES shared values: Respect, Integrity, Trust, Courage, Loyalty.