Case Manager

As a Case Manager (PO2), Court Link you will be responsible for the assessment and case management of a small case load of participants with complex needs including the provision of brief interventions to address issues related to offending behaviour. You will also be responsible for making community referrals for those participants who are not recommended for case management. The role will also coordinate and negotiate the delivery of a range of services requiring the maintenance of strong linkages with the community services support sector and will provide information to the courts regarding the assessment, intervention, and engagement of people with Court Link that may assist in bail and sentencing decisions.

The role will be closely supported by the Team Leader, Court Link and Senior Practitioner, Court Link in order to provide professional guidance and practice oversight.

Your Key Responsibilities

• Provide information and advice to court users and stakeholders about all programs and supports available through Courts Innovation Program.
• Manage a small case load of participants with complex and multiple needs in line with program and organisational standards with oversight from the Team Leader.
• Assess the risk and needs of participants and develop case management plans, including intervention strategies to ensure participants engage with appropriate support and treatment services with oversight from the Team Leader.
• Develop and maintain effective relationships with stakeholders, including government and non-government organisations to initiate, negotiate and facilitate linkages and access for participants to a range of appropriate services in line with program requirements.
• Apply sound practice, judgment and decision making to manage a caseload, ensuring that defendant activities are consistent with evidence-based practice, with oversight from the Team Leader.
• Provide verbal and written advice, including the preparation of accurate progress and final reports in a timely manner to the court to assist with bail and sentencing decisions.
• Provide court advisory services to inform the court of regarding participant involvement, progress, and outcomes on the program.
• Liaise, consult, and negotiate with the judiciary, legal profession, and court staff in relation to the management of participants within the program and provide advice regarding the availability of appropriate services and programs.
• Recommend decisions about the appropriateness of brokerage funding expenditure and appropriate use of resources for participants.
• Maintain accurate records in a computerised database to support program delivery and effective monitoring.
• Support, contribute to and cultivate cultural capability within the operations of programs established under Courts Innovation Program to assist vulnerable people coming into contact with the justice system.
  
  

Applications to remain current for 12 months.