Disability Support Leader

Position Description

About Us:

LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a broad range of child and family services, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve. We take a person-centred approach to our service delivery, ensuring our contact with customers is caring and empathetic, providing both psychological and emotional safety, and practical assistance to help people live their best lives.

Our Beliefs:

• We believe in the enduring value and dignity of the individual.
• We believe in the power of kindness.
• We believe connection to home and community plays an important role in wellbeing.
• We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we treat each other.

Our Purpose:

• We inspire possibility by giving people access to support in their chosen community.

Our Mission:

• We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

Our Values:

• Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
• Respect: We recognise the rights and choices of our customers, employees, and communities. We encourage teamwork and support diversity.
• Cooperation: We identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation.
• Empowerment: We encourage and support individuals and communities to realise their full potential.
• Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.

The Position

Position title: Disability Support Leader

Job Type: Team Leader

Reports to: Area Manager, Accommodation

Direct reports: Disability Support Workers

SERVICE DESCRIPTION

Accommodation Services provide 24/7 overnight supports to both Disability and Aged Customers. Accommodation Services offer permanent accommodation options to customers with a Disability via Supported Independent Living (SIL) and Individual Living Options (ILO). Accommodation Services also provides overnight services delivered in LiveBetter owned and operated facilities, such as Respite Services for Aged customers, known as Short Term Accommodation (STA) under the NDIS.

POSITION DESCRIPTION

The Disability Support Leader provides leadership and management to a support team that promotes the dignity of customers and supports them to develop to their potential.

RELATIONSHIPS

• Reporting to Area Manager – Accommodation.
• Working closely with customers and their families, Managers, staff and external service providers.
• Building and maintaining relationships with local community networks and customer base.

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role.
• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
• Minimum Certificate IV in Disability Services or equivalent and/or relevant experience.

Desirable

• Previous experience in a supervisory role.
• Certificate IV in Leadership & Management

SKILLS, KNOWLEDGE, AND ABILITIES

• Working knowledge of the aims and objectives of Supported Independent Living program activities.
• Demonstrated experience with direct customer support work in a Supported Independent Living setting.
• Good verbal and written communication skills along with effective interpersonal skills.
• Effective organisational skills and ability to use initiative.
• Demonstrated capacity to work as a team member and independently, enjoying a degree of responsibility.
• Good level of computer skills and the ability to undertake administrative tasks.
• Willingness to undertake LiveBetter’s Clinical Care Competencies and other mandatory training relevant to your role.

DUTIES AND RESPONSIBILITIES

• Daily management ensuring high quality, achievement of standards, legislative requirements, service provision, and staffing in their area of responsibility.
• Supporting the achievement of quality accreditation through the development, dissemination, and review of procedures and participation in audits.
• Managing the development of individualised plans and programs, in consultation with Customers and their support planning partners, empowering customers in developing skills associated with daily living.
• Promoting a team environment that ensures the promotion of dignity, independence, and skill acquisition of customers.
• Ensuring complaints are managed appropriately in accordance with organisational policy.
• Contributing to a work environment of cooperation and respect for all employees, free from bullying and harassment.
• Upholding, maintaining, and adhering to LiveBetter standards, Code of Conduct, and policies and procedures.
• Developing and maintaining positive working relationships with key external disability and other service providers.
• Participating in training and development as required and identified through performance reviews.
• Maintaining confidentiality in relation to the affairs of LiveBetter, customers, agents, and personnel in accordance with privacy legislation.
• Participating in the on-call roster for Disability services.
• Ensuring effective and efficient administrative procedures to support service delivery.
• Providing support to customers who require assistance with tasks of daily living, personal care, and medication administration.
• Providing culturally respectful and appropriate service delivery.
• Ensuring supported accommodation activities are functioning as per predefined schedules.
• Providing agreed supports for the families of customers.
• Ensure customers are appropriately supported at medical and external stakeholder appointments.
• Providing practical on-site support, coaching and training for Disability Support Workers.

RISK MANAGEMENT

Managers of LiveBetter are responsible for incorporating risk and opportunity management into their standard management practices by:

• Understanding LiveBetter’s risk and opportunity management principles and fostering a risk aware culture.
• Identifying and determining appropriate actions to address risks within their area of responsibility.
• Documenting their risk and opportunity management processes by developing and maintaining a register of risks.
• Ensuring the inclusion of risk and opportunity management responsibilities in duty statements, induction, and professional development for all staff.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel affected by their conduct. Staff are expected to assist LiveBetter in our commitment to being a Child Safe Organisation.

NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK

The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a Working with Children’s Check (NSW/VIC) or Blue Card (QLD).

Pre-Employment Medical Assessment

The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.

Diversity

We are committed to maintaining a diverse workforce to better serve our clients and improve business results.

Privacy Notification

We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.

Information Security Competencies

We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.

Remuneration

This position is remunerated under the Social, Community, Home Care and Disability Services Industry Award 2010 dependent on qualifications and experience. Salary packaging opportunities are available.