Assistant Deployment Technician

The successful candidate will provide sound customer service by applying communication skills with an ability to work collaboratively with others under direction.

Role responsibilities:

• Provide timely support to clients, with support from supervisor, using eHealth incident management processes to ensure agreed Service Levels are maintained.
• Undertake activities identified to deliver the WSR program including run up, configuration, deployment and installation of devices as per documented work instructions and under supervision.
• Provide basic ad-hoc support (on-site and remote) to Queensland Health sites as required under direction.
• Assist with maintaining asset management activities by following defined work processes.

Key Capabilities, Knowledge and Experience:

• Ability to deliver quality ICT support to clients, with an emphasis on prioritising tasks under supervision.
• Ability to gain competence to identify and resolve minor information technology related problems within defined Service Level Agreements.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
• Sound oral and written communication skills to follow system documentation and work instructions.
• Ability to learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management).

Specific Working Conditions:

• It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment: measles, mumps, rubella (MMR), varicella (chicken pox), pertussis (whooping cough), hepatitis B.
• Reasonable travel as negotiated may be a requirement of this position.
• Provide support to other localities and teams as directed by the Project Lead or DPT Manager's.
• An open 'C' class driver's licence is desirable.

Why Work with Us?

• Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
• Competitive salaries.
• 12.75% superannuation.
• 17.5% leave loading.
• 38-hour full time work week.

Employee Wellbeing:

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members.
• Additional flexibility to support your work-life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional Development:

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our Commitment to Equity, Diversity and Inclusion:

• At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
• Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process.

Ready to apply? For further information on how to apply please review the attached Role Description. Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.