Duty Manager | Karratha | 14:7

Job Description

We have exciting opportunity for an experienced Duty Manager to join our Operations teams within our Village in the Karratha, WA.

This position is permanent night shift, responsible for the continual monitoring of all Civeo’s Accommodation and Behavioural policies and procedures, regularly checking in with departments and facilities (Buildings) throughout the villages, and regular inspections of the village/surroundings.

This position will also be required to respond to emergency situations throughout the village and conduct welfare check at the request of Village Management.

What’s in it for you?

• Equalised fortnightly pays + Super on all hours, no more big pay/small pay!
• Food and accommodation provided on site (for those not living locally to the Village)
• Local Allowances paid for those living off-site locally to the Village
• Access to Civeo’s Employee Platform - The Civeo Hive, offering discounts and deals across hundreds of retailers including travel, lifestyle, groceries and more!
• Access to on-site facilities such as Gyms, Hub’s, and Pools (may vary per Village)
• Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
• Full-time permanent positions, with exciting learning and development opportunities including internal training and development courses, and nationally recognised qualifications
• Annual Staff Retention Incentive Bonuses *Conditions Apply
• BYO Work Mate Referral Incentive Program, get paid for referrals! *Conditions Apply
  
  

About You

To be successful, you will have:

• Demonstrated relevant work experience in a management or supervisory level role within the commercial hospitality industry
• Relevant tertiary qualifications in a business or hospitality discipline (desirable)
• Certificate II in Security Operations (qualification will be offered to successful applicants who do not hold this)
• A Responsible Service of Alcohol (RSA) certificate (RMLV preferred)
• Advanced First Aid certificate (qualification will be offered to successful applicants who do not hold this)
• The ability to pass a pre-employment medical including alcohol and drug screening
• A National Police Clearance or be willing to obtain
• Unrestricted Australian Work rights
• Passion for staff training and development
• Excellent computer and administrative skills
• Highly developed financial analysis skills
• Exceptional communication and negotiation skills
• Experience with accommodation software packages (preferably RMS9)
• Remote work experience (highly regarded)
• Current Driver’s Licence (highly regarded)
  
  

Application/On-boarding Process

• Shortlisted candidates will be invited to complete a 5-10 minute video introduction via MyInterview
• Follow-up phone discussion with our friendly Recruitment Team
• Complete Civeo paperwork and provide relevant pre-employment documents, including a National Police Check Certificate less than 6 months old
• Complete Pre-Employment Medical Assessment, including Drug and Alcohol Testing
• Accept verbal offer by Civeo Recruitment, contract issued
• Attend Red Carpet Induction and Get Started
  
  

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD/NSW/WA and operate more than 20,000 rooms in client-owned properties in remote regions of WA/SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home. 

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.  

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.  

Next Steps

If this sounds like you, click “Apply Now” and take the next step in your hospitality career!

Responsibilities

Primary Duties and Responsibilities

People

• To maintain a strict and professional relationship with Civeo employees, clients and guests at all times.
• To ensure all Civeo staff and village guests are adhering to the village Code of Conduct policy
• To respond promptly to disturbance requests from Civeo staff and guests.
• To promote a safety culture amongst staff by providing information, training, instruction and supervision in managing workplace risks.
• To always ensure to act in a professional and courteous manner when dealing with situations involving conflict
  
  

Customers

• To deliver excellent services to guests and clients, in a timely manner, consistent with all relevant quality standards and service level agreements.
• To develop and maintain good working relationships with all Clients based on confidence and trust in performance of Civeo Operations.
• To ensure that client or guest queries or feedback is answered or resolved in the shortest possible timeframe in a professional manner (including after hours).
• Assist to deliver continuous-improvement customer satisfaction targets.
  
  

Process

• To oversee and maintain the security of the facility encompassing village assets, guest and staff welfare
• To assist with the operation of all departments in Civeo.
• To ensure all health, safety, quality and environmental standards and compliances are being practiced ensuring a safe environment for employees, customers, contractors and visitors.
• Adhere to all Civeo Policy and Procedural documents to ensure all health, safety, quality and environmental accreditations, including but not limited to ISO 45001, ISO9001, ISO22000 and HACCP are being maintained
• To work with Health, Safety, Quality and Environment regarding security protocols and risk assessments.
• Conduct Safety Behavioural Observations each month (as per Village KPI)
• Record all village Inspection observations in Communication logs/ Actively participate in HSQE Safety audits
• To report all incidents identified within the village to Village Management and to record in MYOSH.
• To record any suspicious activity and notify Village Management
• To conduct welfare checks as instructed by Village Management
  
  

Finance

• To ensure all financial policies, procedures and processes are strictly adhered to, ensuring the highest standards of ethics and financial propriety.
• Ensure the safety and security of Civeo property, Civeo money, staff and guests
• To monitor and report on any damage to Civeo property or banking cash variances
  
  

Other

Any other required duties appropriate to the scope, nature and seniority of the role.

Qualifications

Knowledge, Skills and Experience

Professional Qualifications

• 3+ year experience in similar role within the hospitality or services industry.
• Degree or Qualifications in relevant field would be advantageous.
• Current First Aid and CPR certificate
• Certificate II Security qualification
• Minimum RSA (RMLV preferred)
• Manual C ClassDriver Licence
  
  

Experience

• Experience in hotel or accommodation as duty manager or equivalent role
• General admin experience
• Cash handling
• Customer service
• Security experience (favourable, but not essential)
  
  

Skills

Proficient with Microsoft Office software

Competency

Behaviours

Delivering Results and Meeting Customer Expectations

• Builds customer confidence
• Punctuality
• Is committed to increasing customer satisfaction
• Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met
• Solicits opinions and ideas from customers
• Responds to internal customers
  
  

Entrepreneurial and Commercial Thinking

• Targets and achieves results
• Sets challenging and productive goals
• Prioritizes tasks, accepts responsibility, and overcomes obstacles
• Sets team standards and responsibilities
• Provides leadership and motivation, and keeps team accountable.
• Provides resources and support, uses checkpoints and data to track progress, and sets up systems and processes to measure results.
  
  

Leading and Supervising

• Defines roles and responsibilities
• Motivates and challenges employees
• Delegates effectively, rewards contributions and manages collaboratively
• Provides feedback and coaching
• Rewards hard work and risk taking
• Takes on mentoring roles
• Challenges and develops employees
• Accepts mistakes
• Provides visibility and opportunity
  
  

Deciding and Initiating Action

• Tackles problems and takes independent action. Seeks out new responsibilities and acts on opportunities. Generates new ideas. Practices self-development.
  
  

Adapting and Responding to Change

• Adapts to change and is open to new ideas.
• Takes on new responsibilities
• Handles pressure
• Adjusts plans to meet changing needs
  
  

Persuading and Influencing

• Has good listening skills
• Builds strong relationships
• Is flexible and open-minded
• Negotiates effectively
• Solicits performance feedback, and handles constructive criticism
  
  

Working with People

• Meets all team deadlines and responsibilities
• Listens to others and values opinions
• Helps team leader to meet goals
• Welcomes newcomers and promotes a team atmosphere.
• Seeks win-win relationships
  
  

Analysing

• Demonstrates sound judgment
• Recognizes problems and responds appropriately
• Systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, and makes timely decisions
• Can make difficult decisions, and uses facts to make decisions
• Drives for consensus when possible, and communicates decisions to others
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.

• High level of general physical fitness and strength
• Performing physical activities that require considerable use of arms and legs
• Lift and carry up to 10kgs
• Stand and walk for extended periods of time
• The ability to bend, stretch, twist, or reach with your body, arms, and legs.
• Walk up and down stairs
• Squat, crouch and sit
• Reach above shoulder level, chest to shoulder level, below chest level and behind body
• Twist, turn and tilt neck
• Good hand eye coordination
• Tolerate exposure to dust and cleaning chemicals
• Tolerate working in hot temperatures
• Push a trolley
• Use a step ladder
• Operate a vehicle
• Perform foot pedal action
• Unimpaired vision with or without the aid of prescription eye glasses
• Unimpaired hearing with or without the use of a hearing aid
• Manual dexterity, strength and steadiness – the ability to move hands and fingers to grasp, manipulate and assemble objects.
• Stamina – The ability to exert yourself physically over long periods
• Trunk strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without fatiguing.
• Tolerate any required personal protective equipment (PPE) such as gloves, or other PPE deemed necessary.