Client Service Account Manager

Think HQ is seeking an Account Manager to join our Client Service team, supporting complex, purpose-led projects that create positive impact. You’ll work across integrated campaigns spanning creative, PR, events, and audience-specific communications, including campaigns tailored for Multicultural communities.

About us

Think HQ is a fully integrated, award-winning positive change agency that does it all. We create communication powered by collaboration, with expertise that spans strategy and creative through to tech, production, multicultural engagement, PR, and events.

Our unique range of services work together seamlessly to deliver brilliant work for our clients. With a team of 100+ specialists that reflects today’s Australia, we know how to make the connections that count. From our Melbourne and Sydney offices, we combine national reach with local insight.

As the only B-Corp certified agency of our size, we take creating positive change seriously - it’s not just a value, but a measurable outcome.

About the role

As Account Manager, you're responsible for making things happen. You take ownership of day-to-day tasks across your accounts, managing timelines, budgets and client communications with confidence and care. You're a doer across projects, you're the one keeping things moving, keeping internal teams aligned, and ensuring the details are right.

You’re supported by a strong team who are invested in your professional growth. You're confident running with tasks, but you know when to check in and collaborate. You're growing your client relationship skills and building trust through reliability, clarity and attention to detail.

You’re also part of something bigger, contributing to work that aims to make a positive impact. Whether it’s social change, community engagement or purpose-led campaigns, you play a key role in bringing that work to life.

At a high level, role responsibilities include:

• Supporting the delivery of integrated communications campaigns, working across timelines, budgets, and deliverables.
• Managing day-to-day client relationships, including regular communication via phone, email, video calls and in-person meetings.
• Liaising with internal teams and external stakeholders to meet key performance indicators and contribute to account growth.
• Owning project administration, including WIP documents, meeting agendas, reporting and proofing.
• Proactively identifying and providing solutions for issues, escalating to senior team members when needed.
• Tracking and managing project budgets, including raising purchase orders and liaising with suppliers
• Staying organised and detail-focused by maintaining accurate client files, databases and documentation.
• Participating in brainstorming sessions and contributing to strategic thinking on projects.

About you

• You have a degree in a related field, or equivalent experience.
• Existing client-facing skills in advertising and/or communications or related industry.
• You bring a positive, passionate, solutions focused ability to the team.
• Ability to work to specific timelines, budgets, and with in a team.
• Experience in a fast-paced environment.
• Experience working with government clients is an advantage, but not required.
• Interest in advertising and a passion for creative work. Excellent communication and people skills.
• Critical thinking and problem-solving skills.
• Excellent planning and organising skills.
• Exceptional attention to detail.
• Ability to work within specific timelines.

Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.

• Location: South Melbourne (Our in-office days are Monday, Wednesday and Friday. Our Flex days are Tuesday and Thursday)
• Engagement: Permanent Full Time

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Extra info

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.