Guest Services Assistant
Civeo Australia
Date: 2 weeks ago
City: Karratha, Western Australia
Contract type: Full time
Job Description
About the Opportunity
We have exciting opportunity for experienced Guest Services Assistant to join our Operations teams at our Village in Karratha, WA.
This position involves processing bookings, allocating accommodation, performing check ins/check outs, preparing reports and general administration and retail duties and is the key touchpoint onsite for our valued guests.
This is a Full-time, permanent position on a 14:7 roster.
What’s in it for you?
To be successful, you will have:
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD/NSW/WA and operate more than 20,000 rooms in client-owned properties in remote regions of WA/SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Responsibilities
Primary Duties and Responsibilities
People
Knowledge, Skills and Experience
Professional Qualifications
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Stay Well. Work Well.
About the Opportunity
We have exciting opportunity for experienced Guest Services Assistant to join our Operations teams at our Village in Karratha, WA.
This position involves processing bookings, allocating accommodation, performing check ins/check outs, preparing reports and general administration and retail duties and is the key touchpoint onsite for our valued guests.
This is a Full-time, permanent position on a 14:7 roster.
What’s in it for you?
- Equalised fortnightly pays + Super on all hours, no more big pay/small pay!
- Food and accommodation provided on site (for those not living locally to the Village)
- Local Allowances paid for those living off-site locally to the Village
- Access to Civeo’s Employee Platform - The Civeo Hive, offering discounts and deals across hundreds of retailers including travel, lifestyle, groceries and more!
- Access to on-site facilities such as Gyms, Hub’s, and Pools (may vary per Village)
- Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
- Full-time permanent positions, with exciting learning and development opportunities including internal training and development courses, and nationally recognised qualifications
- Annual Staff Retention Incentive Bonuses *Conditions Apply
- BYO Work Mate Referral Incentive Program, get paid for referrals! *Conditions Apply
To be successful, you will have:
- Prior work experience in Administration, handling bookings etc.
- Experience with accommodation software packages (preferably RMS9)
- Experience in high volume, fast paced work environments
- Capability to work well under pressure
- Flexibility to work, day and/or night shifts if required for your role
- The ability to pass a pre-employment medical including alcohol and drug screening
- A National Police Clearance or be willing to obtain one
- Have unrestricted Australian working rights
- Excellent computer and administrative skills
- Cash handling experience
- Exceptional communication and customer service skills
- Remote work experience and a Current Driver’s Licence are highly regarded
- Shortlisted candidates will be invited to complete a 5-10 minute video introduction via MyInterview
- Follow-up phone discussion with our friendly Recruitment Team
- Complete Civeo paperwork and provide relevant pre-employment documents, including a National Police Check Certificate less than 6 months old
- Complete Pre-Employment Medical Assessment, including Drug and Alcohol Testing
- Accept verbal offer and get your contract issued
- Attend our Red-Carpet Induction and Get Started on site!
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD/NSW/WA and operate more than 20,000 rooms in client-owned properties in remote regions of WA/SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Responsibilities
Primary Duties and Responsibilities
People
- To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management.
- To undertake technical and other training as required, and to attend periodic team and individual meetings as required.
- To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.
- To always apply safe work practices to contribute to the safety culture at Civeo.
- To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.
- To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations.
- To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries.
- To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
- To facilitate and maintain a safe environment for our customers.
- To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package.
- To distribute room keys.
- To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties.
- To accept and forward maintenance requests from both clients and housekeeping.
- To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.
- To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures.
- To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.
- To unload and store stock and supplies.
- To use simple IT systems and cash collection systems as necessary.
- To assist in preparing bills and processing payments in line with client contractual requirements.
- To process payments for walk-in guests, casual lets and other cash or credit card transactions.
- To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved.
- Any other required duties appropriate to the scope, nature and seniority of the role.
Knowledge, Skills and Experience
Professional Qualifications
- Ability to read, write and speak proficiently in the English language.
- Preferably six months’ work experience in front office in commercial/hotel accommodation, preferably in the hospitality industry.
- At least two years general office administration.
- Experience in Accommodation Software packages.
- Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.
- Proficient in the use of Microsoft Office software.
- Skilled in utilization of point of sale (POS) systems
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Stay Well. Work Well.
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