Operations Centre Supervisor

The Operations Centre Supervisor (OCS) is a key role within the QAS Operations Centres, with responsibility for the supervision and day to day management of Operations Centre functions and staff, to ensure the provision of efficient frontline operational service delivery.

The role provides support to the Director or Executive Manager, Operations Centre in developing and implementing reforms and service improvement initiatives and contributes to the overall future direction of QAS service delivery. The Operations Centre Supervisor will ensure that high quality, timely and appropriate pre-hospital care and transport services are provided to the Queensland community and will actively contribute to the achievement of QAS business objectives and key performance indicators determined by the Commissioner.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Demonstrated high-level interpersonal, written and verbal communication skills, including the ability to communicate effectively with a wide range of people from diverse cultural and professional backgrounds, to successfully manage client/stakeholder engagement.
• Demonstrated sound knowledge of the critical information and communications technology (ICT) infrastructure and systems that support a contemporary emergency Operations Centre, with the ability to solve problems and manage complex issues that may affect the integrity and performance of the Operations Centres.
• Demonstrated sound knowledge and understanding of relevant legislation, policies, procedures and business continuity arrangements applicable to an Operations Centre and the ability to contribute to the development and implementation of effective business continuity plans, procedures and governance processes.
• Demonstrated well developed leadership skills and proven experience in successfully managing complex and demanding situations with the ability to determine and implement appropriate strategies and resolutions to maintain effective operational service delivery.
• Demonstrated supervisory and human resource management skills, including experience in performance management and development processes and the ability to lead and inspire large, diverse, professional teams in an environment of competing priorities and needs with limited resources.
• Proven commitment to continuing professional development by completing all courses required for achieving and maintaining a credentialed level of OCS practice, including Certificate of Practice accreditation and re-certification processes.
  
  
  

Applications to remain current for 12 months.

Occupational group Health - Qld Ambulance