Customer Service Trainee

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld. IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.

About the Role

As a Customer Service Trainee, you’ll undertake studies towards a Certificate III in Business, including elective choices in Sales and Customer Engagement. In this position, you will contribute positively to promoting IRT within the community and assisting our clients while providing excellent customer service. This position is based between IRT Market Street and working from home. The role is full-time working Monday – Friday, 8:30am – 5pm and is on a 1 year fixed term with the possibility of turning permanent on completion.

Your work may include:

• Acquire new customers by qualifying leads and providing information relating to our product.
• Use communication skills to answer enquiries/re-direct calls.
• General office administration duties (emails, website correspondence, etc.).
• Conduct outbound survey calls to current and prospective customers.
• Coordinate customer information for respite bookings and referrals to sales consultants.
• Arrange for the dispatch of information packages, brochures, etc.
• Maintain the database and client files with relevant documentation.

To Be Successful You Will Have

• A willingness to undertake studies towards a Certificate III in Business (not completed Cert III in Business previously).
• Be an Australian Citizen or Permanent resident.
• A genuine interest in customer service and sales.
• Excellent customer service, communication, and interpersonal skills.
• An ability to prioritise administrative and telephone tasks.
• A high level of accuracy and attention to detail.
• Experience with the range of Microsoft Office suite of products.

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging.
• Flexible working conditions.
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities.
• Multiple career pathways.
• Discounted gym memberships.
• Free counselling via Employee Assistance Program (EAP) and staff wellness program.

If you feel this is the right role for you, we’d love to hear from you! Fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.