Senior Business Support Officer
Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development
Date: 1 week ago
City: Townsville, Queensland
Contract type: Full time
Discover a purpose-driven career with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development. Unleash your potential and #MakeADifference!
Lead and supervise a team to co-ordinate and deliver professional services and support to internal and external clients within the Townsville Business Centre.
Our Customer Service Centre is looking for a person who is professionally motivated and wishes to contribute to managing a progressive and results-focused organisational improvement program within a complex and challenging organisational environment.
About Us
The Department of Natural Resources, Mines, Manufacturing, and Regional Development drives sustainable growth and prosperity. We steward the state's natural resources through the productive and responsible management of the state's land, mineral, and energy resources ensuring all Queenslanders benefit. We foster innovation and technology in manufacturing, boosting productivity and competitiveness. We strengthen regional and rural economies by supporting job creation, diversification, and infrastructure development, collaborating closely with local communities to address their unique needs.
About The Role
In this role you will:
We are committed to being a workplace that focusses on people. This is about building resilience, encouraging innovation, and understanding that learning is a journey that never ends.
We promote a safe, inclusive and respectful place to work where all staff feel valued.
We are a mobile, flexible, and agile workforce. We live by our guiding principles - proactive, courageous, pragmatic, collaborate, resilient and respectful - underpinned by the Queensland public service values.
What we offer?
Applications to remain current for 12 months
Occupational group Customer Service/Call centre
Lead and supervise a team to co-ordinate and deliver professional services and support to internal and external clients within the Townsville Business Centre.
Our Customer Service Centre is looking for a person who is professionally motivated and wishes to contribute to managing a progressive and results-focused organisational improvement program within a complex and challenging organisational environment.
About Us
The Department of Natural Resources, Mines, Manufacturing, and Regional Development drives sustainable growth and prosperity. We steward the state's natural resources through the productive and responsible management of the state's land, mineral, and energy resources ensuring all Queenslanders benefit. We foster innovation and technology in manufacturing, boosting productivity and competitiveness. We strengthen regional and rural economies by supporting job creation, diversification, and infrastructure development, collaborating closely with local communities to address their unique needs.
About The Role
In this role you will:
- Lead, supervise, and guide Business Support Officers in the Customer Services team.
- Apply knowledge of policies and procedures to perform Authorised Receipting Officer duties.
- Coordinate rostering, leave planning, timesheets, and performance management for Customer Services, ensuring compliance with policies and legislation.
- Audit asset registers, vehicle fleet, and physical resources under the Manager's supervision, following policies and legislation.
- Provide written and verbal advice to internal and external clients and handle general enquiries for DNRMMRRD.
- Train and support team members on departmental systems, processes, and procedures related to Customer Services.
- Offer administrative and financial support to the business unit and agency centre, utilising Microsoft products and departmental systems.
- Contribute to business improvements, particularly in developing and maintaining consistent Business Support processes across the State.
- Provide data from departmental systems and registers to support stakeholder requests.
- Strong communicator and problem-solver with the ability to manage complex projects and lead diverse, geographically dispersed teams.
- Possession of a current C class driver's licence is desirable to assist with the management of fleet vehicles, including but not limited to the delivery of vehicles for servicing, and to undertake the regular banking.
- Travel away from the centre may be required. This may involve travel outside of normal office hours and/or overnight accommodation for extended periods.
We are committed to being a workplace that focusses on people. This is about building resilience, encouraging innovation, and understanding that learning is a journey that never ends.
We promote a safe, inclusive and respectful place to work where all staff feel valued.
We are a mobile, flexible, and agile workforce. We live by our guiding principles - proactive, courageous, pragmatic, collaborate, resilient and respectful - underpinned by the Queensland public service values.
What we offer?
- Competitive superannuation and salary sacrificing options
- Flexible working options that encourage a healthy work-life balance
- A variety of fantastic leave provisions, supported across the broader Queensland public sector
- Rewarding professional career development and training opportunities
- Relocation assistance and provisions
- Have visible impact in your community, and directly contribute to making good jobs, better services and a great lifestyle for all Queenslanders
Applications to remain current for 12 months
Occupational group Customer Service/Call centre
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