Fire Business Development Lead

Position Description

Purpose

To develop and grow our Fire strategic business unit by generating revenue, through new and existing customers, supporting, and disrupting the fire industry. The Fire SBU will provide future growth for the Reece Group, on our journey to achieve the 2030 vision.

Context

To accelerate our next phase of growth for the Reece Group, we need to expand into adjacent segments and grow market share in the fire safety, service, pre fab, hydrant and sprinkler installation markets. The Fire SBU will support new and existing customers across multiple business units including Civil, Plumbing and H-VAC.

Many of the product categories we are looking to expand into, present a higher degree of technicality to achieve a successful installation, as well as an additional requirement of design support for the installers.

To provide the highest level of support for these products, we require a national team, including business development leads to facilitate this service to achieve our next phase of growth.

For us to provide a consistent unified approach, and in order to maximise opportunities across the Fire and Civil business units, it’s important to work with various key stakeholders across the business from Operations, Merchandising, Logistics, Reecetech, Finance and Marketing.

In pioneering this new business unit we aim to achieve a:

• Defined Operating rhythms supporting both the network and customer
• Defined customer target markets for growth
• Build required expertise to expand new products and market segments
• Create an additional revenue stream by monetising the department
• Service model that supports the fire industry and creates customers for life

Key Responsibilities

Drive Transformation

• Contribute to the delivery of the 2030 vision and strategic priorities working in conjunction with the Operations Leader, Region Leaders, other Branch Leaders and peers to implement this new service offering.
• You will look to leverage the latest digital tools to enhance the functionality of the team, improving efficiencies of manual tasks, and increasing our service performance to the network and customers alike.
• Establish digital resources to enable us to identify new project opportunities, leverage our design capability, to provide new proactive services to customers helping them win future business and build long term partnerships.
• Align department with all relevant company policies, procedures and directions, including driving proactive safe work practices.
• When required, work with merchandising to review and measure the effectiveness of our supply chain operations to identify improvements to our efficiency and enhance the products path to the network and customers.
• Regularly look for ways to continuously learn, be open to feedback, be curious and look for ways to improve your effectiveness in your role and as a team.

Deliver Forward Thinking Leadership

• Provide leadership to ensure the 2030 strategy and priorities are implemented successfully.
• As a Leader, coaching teams through the changes to deliver those that will underpin the successful transformation, to achieve our 2030 goals.
• Define an efficient operating structure and annual operating plan to support the growth of our portfolio of products and services.
• You look for ways to challenge the status quo of our current operating methodology and look for ways to enhance our support of the network and customers.
• Ensure that areas within your control are led and managed in an ethical and socially responsible manner with due consideration for the interests of all stakeholders including shareholders, employees, customers, suppliers and the communities in which Reece has operations.
• Adding value by working with Reece Leaders to generate learnings and gather insights.
• Driven by strong vision and the business mission.
• Demonstrated understanding of strategy and how it can be influenced.
• Understand how your clients make and lose money and then sell the value of Customised Customer Service in order to become the primary supplier.
• Develop strong rapport and working relationships with key staff within your clients’ businesses from senior management / owners to operational staff.

Inspire Positive Culture Change

• Develop a new strong culture founded on our values, with the right people and the right capabilities to bring the 2030 principles for success to life.
• Develop and maintain a work environment that is conducive to attracting and retaining the right talent at all levels.
• Lead a culture that fosters the health, safety and wellbeing of all people.
• Set the standard, leading by example and nurturing your team’s confidence and knowledge.
• Ensuring our Branch and customer service needs are always met through remodelling, inspiring and coaching staff to embrace the company purpose and live ‘The Reece Way’.

Accelerate the Talent Agenda

• Deliver clear succession planning and career development for the key roles in your remit.
• Identify the skillset required to support the expansion of future products.
• Ensure that the key talent metrics improve in your team year on year.
• Create a culture of high performance and provide coaching and development to enable each member of the team to achieve their potential.
• Effectively deal with underperformance.
• Act as a role model and hold regular health checks with team members to ensure they feel supported in their development and clear about how they are performing – no surprises.
• Identify the required coaching and development for each employee in order to continue to grow their level of product and market knowledge.

Custodian of the Reece Brand

• Represent the company and its values with all stakeholders (internal and external).
• Manage the supplier’s performance and partnerships for mutual benefit and in a responsible way.
• Keep product quality at the heart of what we do.
• Lead the management of paradox of choice – more isn’t always better.
• A culture ambassador of the Reece brand.

Key Capabilities and Role Requirements

Technical / Functional Knowledge

• Ability to demonstrate technical and commercial understanding of current range of products the team supports (E.g. Zurn and future Fire brands).
• Ability to identify new commercial opportunities and understand technical requirements of future ranges of products requiring support from various departments (Pre-Fab, IOT).
• Identify key target customer segments and their primary needs and how we best support them.
• Ability to identify “add on” product opportunities from our range to package solutions for customers.
• Create engagement plan and necessary tool’s to target Specifiers and consultants to achieve product specification on projects.

Communication and Presentation

• Strong verbal and written communicator.
• Creates regular team communication rhythms to encourage sharing of ideas (huddles, 1:1’s, pipelines).
• Ability to articulate and sell the vision of the department to the team, network and customers.
• Ability to identify and create tools to assist with communication and presentation.

Relationship and Rapport Building

• Develops relationships with stakeholders and the Reece Group network (RSC, RL, BM, BDM’s, staff).
• Uses emotional intelligence and empathy to establish and build strong relationships, understand customer needs.
• Ability to create relationships with customers on all levels to identify opportunities to sell our service.
• Maintains key supplier and industry relationships which are beneficial to supporting department growth.

Organising and Planning

• Defines required structure for the department to meet the needs of the business (Team Structure, Profit share program, Cost allocation).
• Ability to set team goals and objectives and support staff in achieving them (OKR’s).
• Creates/manages tools to enable department to effectively set and manage growth KPI’s (BI dashboard, C360 design dashboard).
• Defines clear department rhythms and routines with Network, Customer, Department.

Change and Continuous Improvement

• Adapts to new ways of working leveraging digital tools to enhance capabilities (Teams).
• Suggests and adopts new improvements.
• Identifies and implements process or efficiency by leveraging existing and new digital tools (PlanSwift, C360).

Continuous Learning and Growth Mindset

• Sets the standards for behaviours and capabilities.
• Seeks out and incorporates different points of view.
• Provides opportunity for staff to improve and enhance their capability and skillset (LXP, Product knowledge training).

Digital Adopter

• Uses data and insights to improve services (Power BI).
• Demonstrates curiosity in new and disruptive technology inside and outside of Reece (Machine Learning).
• Demonstrates the ability to leverage tools such as C360 to maximise their benefits in developing customer interaction.

Understands Strategy

• Understands the team’s direction and how the role can influence it.
• Provides context to others based on the future direction.

Collaborates Within and Across Teams

• Breaks down barriers and fosters relationships within and across teams.
• Steps up to lead others when needed to role model collaboration.