Practice Manager

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Leading the clinic’s operations to ensure an exceptional client experience and business efficiency.
• Managing clinic administration, reception duties, and scheduling to maximise appointment availability.
• Providing hands-on support to Clinicians, ensuring smooth workflow and outstanding client care.
• Maintaining financial and business controls, including accurate billing, stock management, and compliance with company policies.
• Building strong relationships with clients, responding to feedback, and continuously improving service levels.
• Driving commercial performance, analysing results, and working with leadership to achieve business goals.
• Coordinating team communications, training new staff, and fostering a collaborative clinic culture.

What do you need to be successful in this role?

• Minimum 3 years’ experience in client care and administration, preferably in a healthcare setting.
• Strong leadership skills with the ability to manage clinic operations and support a high-performing team.
• Excellent communication and active listening skills, with a passion for delivering an outstanding client experience.
• Resilience, self-motivation, and energy to thrive in a dynamic environment.
• Exceptional organisational and time management skills.
• Ability to work autonomously while collaborating effectively with team members.
• Intermediate computer skills and the ability to learn and use a range of software applications.
• An interest in learning about hearing aids, including basic troubleshooting and maintenance.

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Uniform Allowance
• Paid Parental Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

If you’re a proactive and client-focused leader looking for a fulfilling career, we would love to hear from you!