ICT Support Specialist

This is an amazing opportunity to join our organisation in a dynamic and challenging role. The successful candidate will have the opportunity to work with not only our amazing team here at Port Macquarie, but this role also offers greater exposure to our various locations across NSW.

It sounds pretty good, right?

It gets better…you’d be based in beautiful Port Macquarie, but our organisation also makes life great on the Central Coast, Blue Mountains and in Sydney. Our vision is ‘to make a significant contribution to the quality of community life’.

Who are we?

We are The Westport Club, the greatest Club on the mid-North Coast, offering a diverse range of facilities. Our waterfront location is an idyllic playground offering a casual dining restaurant, cafe, boutique cocktail and whiskey bar, gaming, Keno, promotions and events.

About the Role

This position seeks an experienced candidate who has a humanistic-encouraging approach to customer service. Working with each destination team, you will provide support and customer service relating to all ICT functions, software and hardware.

Reporting to the Group ICT Manager, this role has loads of variety including:

• Providing level 1-3 support via our ICT ticketing system
• Configure, deploy and support all required hardware and software applications in use across all sites
• Mail and SMTP management, specifically O365
• Virtual environments, concept and administration (VMWare & Hyper-V)
• Teams and SharePoint support and administration
• Multi-site connectivity
• POS Support
• Basic System Administration i.e. Backups, patching, stability and upgrades
• The provision of afterhours support on a rotating roster

What Success looks like

To fulfil this role, you must possess at least 5 years’ experience in an ICT support role. You will need to be an organised member of the team with the ability to adapt to a changing environment and have a strong work ethic. In addition, this role requires working with teams at different destinations so a positive and flexible attitude is a must. 

Additionally, you will have:

• Previous experience in a Level 1-3 ICT support role
• Relevant tertiary education in ICT
• Experience troubleshooting Application services, Infrastructure end to end.
• Supporting LAN’s, PC operating systems and desktop software.
• Excellent working knowledge of M365, Exchange administration, LAN Technologies, Microsoft
• Experience with technologies, VMware (virtual environments), MS OS’s (server, desktop), MacOs, IOS and android
• Configuring, Deploy & support a wide variety of hardware and software applications across multiple sites and industry types including but not limited to desktops, laptops, servers etc

Why Life’s Great when you work with us

Join our team and you’ll have opportunities for professional development and a scholarship program will keep you learning; a contribution towards a gym membership will help keep you well; a discount on food and coffee will keep you happy; and a great team culture will keep you motivated and inspired.

If this role sounds like you, then we would love to hear from you!

The Fine Print

The Westport Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We value Workplace Gender Equality and equal opportunities for all.