Dispute Claims Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Dispute Claims Specialist, you will provide an early, timely and personal service to various stakeholders whilst providing an empathetic customer experience through a deep technical specialisation in complex claims.

This will be a permanent, full time position based in our Adelaide office, with flexibility to work from home once fully trained.

Your Responsibilities

• Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work through liaising with both internal and external stakeholders
• Undertake ongoing reviews in relation to entitlements, payments and medical expenses.
• Tailored and empathetic delivery of adverse outcomes to all relevant stakeholders, with a solution focussed approach focused on early interventions wherever possible
• Develop strong customer relationships and provide a high level of customer service to various stakeholders
• Undertake ongoing reviews in relation to entitlements, payments and medical expenses with strong attention to detail
  
  

About You

• Experience in customer service, administration, or reception within the allied health sector
• Exceptional organisational and time management skills, with the ability to prioritise effectively
• Sound analytical and problem-solving abilities, with a proactive approach to challenges
• Resilience and self-motivation, with the ability to work independently and as part of a team
  
  

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
  
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.