Housing Officer

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Your Opportunity

Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good quality housing that enables people to participate in their communities.

This is a customer-facing role requiring strong resilience and commitment to continuous improvement. You will ideally have had previous experience in the property management, community housing industries or community services sector.

Your key responsibilities will be to:

• Conducting all the arrangements to lease vacant properties quickly and effectively
• Work with tenants to assist and support them in maintaining their tenancies
• Carry out property inspections and complete the required property reports
• Prepare court/tribunal documents where necessary
• Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards
• Maintain a strong KPI focus across a variety of performance areas
• Maintain positive relationships with external and internal stakeholders
• Actively contribute to developing and implementing strategies that connect tenants to additional support

Requirements for Success

• Demonstrated experience working with vulnerable client groups with strong people skills
• Knowledge of the property management, social housing and Residential Tenancy Act would be preferred
• Strong experience with Microsoft Office products for reporting
• Excellent written and verbal communication skills
• Strong administrative experience and interpersonal skills
• Drivers licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWVP.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.