Field Representative

Risk & Security Management


Date: 3 weeks ago
Contract type: Full time
Remote
100% On-road, autonomous, flexible hours

Risk & Security Management (RS) is one of Australia's largest Mercantile agencies, we provide field services to the financial services sector (including banks, other credit providers, energy retailers and insurance companies), government departments, global corporations and law firms.

Our Field Agents are engaged to attend various residences or businesses on behalf of our Clients to interact with their Customers in-person.

There is no requirement to attend an office, the role is completed on-road and agents get the freedom to manage their job list within a regulated window, generally 7am – 9pm.

About The Role

Training is provided but this is a fully autonomous role. You get a list of jobs with client service instructions. This role involves travelling from address to address, approaching someone’s residence or business, identifying the intended customer and effectively communicating service instructions.

We specialise in Legal and Financial matters, so the services generally include:

  • Serving Legal documents or process
  • Making inquiries on behalf of an Insurance, Utility or Debt Collection Agency
  • Conducting Floor Plan Audits (i.e. stock take of a car yard)

The role is outcome focused. Attendances are not scheduled so outcomes are at your discretion and depend on connecting with people. Flexibility to attempt at different times including evenings and weekends is required.

About You

The successful applicant will possess a good work ethic, be financially literate, empathetic and a strong communicator that is comfortable interacting with a broad range of people.

Any experience in collections, door knocking, customer service or driving (i.e. Taxi, Courier) nice to have but not required.

Professional requirements

  • Open drivers license
  • Mobile telephone & computer with internet and printer
  • Basic level of computer literacy

There are no commercial industry licensing requirements in Victoria for this role.

Please email your resume to [email protected]. Whilst we endeavor to respond to all enquiries, successful applicants may only be contacted.
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