Account Manager
Streem (Media Monitoring & Insights)
Date: 2 weeks ago
City: Surry Hills, New South Wales
Contract type: Full time
About The Role
Our Account Managers are our client’s first point of contact, and our main source of outstanding proactive customer service. The role is split between existing customer and team support; you will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day account management service.
Key Responsibilities
Streem delivers comprehensive and real time media monitoring, insights and reporting across Print, Online, TV, Radio, Podcast, and Social media as-it-happens.
Building a user-friendly platform, enabled by technology and empowered by our people, is at the centre of Streem’s success. We welcome people who are motivated to make a positive impact by working hard, working together, and working towards a common goal to make media meaningful for our clients.
We’re driven by five core values that create a collaborative environment where innovative ideas flourish – we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!
Benefits
Happy teams create inspired products, so we always strive to curate a culture that supports, uplifts and develops our staff. This includes a wide variety of benefits, including:
Our Account Managers are our client’s first point of contact, and our main source of outstanding proactive customer service. The role is split between existing customer and team support; you will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day account management service.
Key Responsibilities
- Setting up, customising, and managing a customer’s Streem account, including creation of keyword/Boolean searches.
- Building and maintaining strong client relationships by serving as their key contact.
- Training and educating customers on the use of Streem’s platform through virtual and face-to-face meetings.
- Collecting feedback from customers and representing their requirements in internal product development meetings.
- Proactively identifying important media, key events, and issues for the customer, and relaying these to the appropriate teams (e.g. Customer Experience, Product, etc.)
- Identifying solutions and opportunities to client challenges.
- Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items.
- Maintaining clear and consistent communication with customers and the internal team (i.e. Customer Support, Sales, Product & Development, and Curation teams)
- Ensuring all client-related tasks are completed in accordance with internal and external service standards.
- Providing quality control of news content flowing through the platform.
- 1-2 years experience in a Customer Success or Account Manager position.
- Strong customer-facing skills with an ability to take initiative and adapt to changing situations, whilst maintaining composure.
- Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment while maintaining a sharp attention to detail.
- Excellent verbal and written communication skills.
- Energetic, media-savvy and positive go-getter with a can-do attitude.
- Bachelors’ or Master’s degree in Communications/Media/Public Relations, Journalism, or another relevant field are preferred;
- Media/news/content experience is highly advantageous;
- Keen personal interest in the Australian Media Landscape;
- Prior experience working with media monitoring, data and analytics or social listening tools preferred;
- Experience working with Excel, Project Management Tools/CRM tools/Boolean Search.
Streem delivers comprehensive and real time media monitoring, insights and reporting across Print, Online, TV, Radio, Podcast, and Social media as-it-happens.
Building a user-friendly platform, enabled by technology and empowered by our people, is at the centre of Streem’s success. We welcome people who are motivated to make a positive impact by working hard, working together, and working towards a common goal to make media meaningful for our clients.
We’re driven by five core values that create a collaborative environment where innovative ideas flourish – we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!
Benefits
Happy teams create inspired products, so we always strive to curate a culture that supports, uplifts and develops our staff. This includes a wide variety of benefits, including:
- Daily gourmet lunches and snacks
- Pup-friendly office space
- Flexible and hybrid working
- Fun seasonal team events
- $2,000 Talent Referral Scheme
- $3,000 p.a. Upskilling Allowance
- Corporate gym and shopping discounts
- Novated vehicle leasing
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