Roster Support Officer

About the Role
As a Roster Support Officer, you will play a key role in ensuring effective workforce scheduling by:

• Managing rostering systems to ensure adequate staffing levels
• Liaising with managers and employees to coordinate shift coverage
• Assisting with payroll processes related to rostering
• Maintaining accurate workforce records and responding to rostering queries

About our team

Roster Maintenance

Roster Support Officers (RSO) provide support for the IWFM rostering solution, supporting the nursing and midwifery cohort and applying a consistent approach across the business to ensure functions and timeframes are streamlined, resulting in accurate pay outcomes. Roles within this team are day workers, generally working Monday - Friday business hours.

Relief Management team

The Relief Management team provides an essential function in day-to-day workforce management by meeting service delivery demands and maintaining productivity by replacing employees unable to work scheduled shifts, such as unplanned leave or sourcing extra employees to manage an increase in workload. They assist the Nursing Midwifery cohort to deliver this service. Work within this team involves shift work (day shifts and late shifts) Monday - Sunday.

About you

• Previous experience in Rostering and/or Payroll highly desirable
• Experience in a Healthcare setting
• Strong organisational and problem-solving skills
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office applications
• Ability to work in a fast-paced environment with competing priorities

Talent Pool

If deemed suitable, your details will remain in the Roster Support Officer - Expression of Interest Pool, and you may be contacted further by GCHHS when an opportunity arises matching your skills and location preferences. GCHHS may request your participation in other recruitment selection processes (e.g., written application, interview, etc.) to further determine suitability for employment in specific positions.

Why GCHHS?

• Located on the desirable Gold Coast with modern facilities
• Passionate about achieving and maintaining a positive culture
• Promotes inclusion and flexibility for our workforce
• Career and leadership development opportunities available
• Access to Salary Packaging, 12.75% super, and 17.5% leave loading

Additional Information

Submission of this EOI form is not a guarantee of employment with Queensland Health. To be considered for a specific advertised vacancy, complete and submit the application form for the relevant vacancy via the job search website. The EOI process is one avenue of seeking employment with GCHHS; you may also apply for advertised vacancies within Queensland Health via the job search website.