Service Support Officer

The Service Support Officer key responsibilities are:

Collaboration and Community Engagement

• To work collaboratively with Child Safety Service Centre colleagues to enhance practice and cultural agility across the region.
• Assist with facilitating community responses that deliver accountable, collaborative and quality integrated child protection services for complex and sensitive cases in a manner that respects the culture and context of each child, young person, family and community in accordance with the child protection framework for practice.

Building Relationships and Teamwork

• Build and facilitate opportunities for constructive working relationships with colleagues and stakeholders, including children, young people and their families, NGOs, Aboriginal and Torres Strait Islander organisations and communities, medical professionals, and others to provide high quality, strength-based child protection practices in complex and sensitive cases.
• Participate and contribute productively as a team member to form culturally responsive, professional working relationships with colleagues, stakeholders, including children, young people and families, Non-Government Organisations (NGOs), and other service providers.

Service Delivery and Case Management

• Support the delivery of quality, effective, and culturally responsive services to Aboriginal and Torres Strait Islander children, families, and carers, fostering a culture and philosophy of quality frontline service delivery based on collaboration, cooperation, commitment to excellence, and professional ethics.
• Maintain high quality case records in accordance with departmental case management requirements. Prepare, and support Child Safety officers to prepare, quality case management reports.

Professional Development

• Draw on professional practice experience in relevant child protection fields to provide coaching and mentoring to new and less experienced Child Safety Officers and to Senior staff, providing support and advice, demonstrating quality practice to develop their skills and knowledge to improve the quality of their casework, addressing the over-representation of Aboriginal and Torres Strait Islander children and young people.
• Develop, support, and implement continuous quality improvement strategies to enhance the practices of staff across the Department.

Applications will remain current for 12 months. This work is licensed under a Creative Commons Attribution 3.0 Australia License.