Rostering Services Officer

About Us:

LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a broad range of child and family services, Out of Home Care, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve. We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live their best lives.

Our Beliefs:

• We believe in the enduring value and dignity of the individual.
• We believe in the power of kindness.
• We believe connection to home and community plays an important role in wellbeing.
• We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we treat each other.

Our Purpose:

• We inspire possibility by giving people access to support in their chosen community.

Our Mission:

• We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

Our Values:

• Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
• Respect: We recognise the rights and choices of our customers, employees, and communities. We encourage teamwork and support diversity.
• Cooperation: We identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation.
• Empowerment: We encourage and support individuals and communities to realise their full potential.
• Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.

The Position

Position title: Rostering Services Officer

Job Type: Staff

Reports to: Senior Rostering Services Officer

Direct reports: Nil

Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of LiveBetter’s goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.

SERVICE DESCRIPTION

Operational Excellence provides a range of operational support services designed to improve the efficiency and effectiveness of our operational teams.

The Division’s main objectives are:

• Recruit and train a diverse operational and managerial workforce.
• Establish and grow LiveBetter Academy and our workforce development function.
• Provide Rostering Services.
• Market, employee, customer, and sector research.
• Customer and employee experience data capture, analysis, and reporting.
• Service/product innovation, design, development, and improvement.
• Positively shape our culture into the future.

POSITION DESCRIPTION

The primary objective of the Rostering Services Officer is the coordination and management of the complex staffing and client scheduling data entry and shift replacement for published (live) operational rosters - across the various frontline service delivery functions provided by LiveBetter. This role focuses on the timely delivery and accurate recording of time and attendance for frontline staff ensuring precise and appropriate payment of staff in compliance with Award, legislative, rostering and organisational requirements.

RELATIONSHIPS

• Reporting to the Senior Rostering Services Officer.
• Collaborating closely with all Managers, People & Culture Team, and staff.
• Building and maintaining relationships with mainstream and specialist support providers and other key stakeholders.

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Qualifications in Administration or Community Services and/or significant high-level experience in a similar role.
• Current experience within a NDIS or Community Care service industry with rostering and resolving rostering problem/issues.
• Demonstrated high level experience in the use of electronic client/customer information systems/rostering platforms including ability to effectively use Microsoft Office software.
• Demonstrated ability to understand, interpret and apply Award & Legislative requirements.
• Outstanding verbal and written communication skills.
• Strong negotiation, advocacy, and networking skills.
• Sound ability to manage and prioritise workload in a constantly changing high volume environment.
• The ability to work as an active team member whilst enjoying a degree of responsibility and autonomy in your role.
• Current Class C Driver’s Licence, willingness, and ability to travel as required.

DUTIES AND RESPONSIBILITIES

• Undertaking complex staffing and client scheduling across multiple platforms - inclusive of data entry (time and attendance/timesheets), unplanned leave and shift swaps.
• Managing records of time & attendance, processing all planned and unplanned changes to staffing arrangements within the published (live) operational rosters – includes review of rostered shifts and contract hours to ensure accurate and appropriate compliance with award/s, legislative requirements, rostering principles, and organisational requirements.
• Effective rostering and deployment of staff within published (live) operational roster to ensure continuity of care and client program management via completion of shift replacement procedures.
• Adherence to record management policies, process, and guidelines to efficiently track the flow of data within and external to the Rostering Service Unit.
• Interpreting and applying award conditions to ensure compliance of shift and roster data entered.
• Facilitating the accurate payment of wages to staff through verifying data integrity of processing functions undertaken.
• Provision of high-level customer service support and advice to all stakeholders.
• Respond to and appropriately manage staff queries regarding their roster.
• Preparation of retrospective roster adjustments for approval.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of the role.

NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK

The position holder is required to pass and hold a current National Police Check, and a Working with Children’s Check (NSW/VIC) or Blue Card (QLD).

PRE-EMPLOYMENT MEDICAL ASSESSMENT

The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.

DIVERSITY

We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.

PRIVACY NOTIFICATION

We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.

INFORMATION SECURITY COMPETENCIES

We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.

RISK

All staff must be aware of operational and business risks. They should:

• Provide input into various risk management activities and assist in identifying risks and controls.
• Report all emerging risks, issues, and incidents to their manager or appropriate officer.

Remuneration

An appropriate remuneration package in line with the skills and experience of the successful candidate will be negotiated. Salary packaging opportunities are available.