Care Ambassador (Experienced Community Nurse)

Purpose : Making Lives Better through Happier Ageing.

About The Role

At Nurse Next Door, we help older Australians and people living with disability stay at home for as long as they choose, doing the things they love. We’re not a task-and-go provider. We take the time to get to know each client.

As a Care Ambassador, you’ll be the clinical link between our clients, caregivers and office team. You’ll have real autonomy, a supportive local team, and the time to do care properly.

You’ll Fit In If You

Put clients first

Are warm, calm and practical

Like solving problems and finding a better way

Follow through and build strong relationships

As a Nurse Next Door Care Ambassador, you are passionate about Making Lives Better and

Always put clients first

Are warm and caring

Think of creative solutions and always find a better way

Follow through with commitments and build great relationships

Go above and beyond (even when no one is looking!)

Job Summary

As a Care Ambassador you are responsible for initiating Happier Ageing experiences for Clients and Caregivers as well as supporting the daily operations of the business. In every Client care situation, you seek innovative solutions. You are able to support with delegated care management from the first visit to the end of service. You will drive results through the following main duties and responsibilities:

Getting new clients started

Lead first visits, introducing the client and caregiver and setting the tone for great care

Walk the caregiver through the client’s schedule, care plan and notes in AlayaCare

Keeping care on track

Review care plans, progress notes, MARs and flowsheets, and keep them up to date

Spot when a client’s needs change and flag it quickly with the Care Designer

Follow up on care concerns promptly and work within nursing delegations

Help clients stay connected to the hobbies and interests they love

Supporting our caregivers

Make sure caregivers have the information and training they need before each visit

Match the right caregiver to each client

Delegate care, coach and support the team as needed

Working with scheduling

Keep the scheduling team updated on changes to client needs

Step in for client visits when there’s a cancellation or urgent need

Check that client and staff records are accurate and complete

Availability

Flexibility is required in availability

Some on-call evenings and weekends may be required

Overnight availability required during on-call (in rare occasions)

Qualifications

Education Requirements

AHPRA registration

Nursing background is required

CPR and First Aid Certification

National Police Check (Aged care specific)

Working with Children Check

Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)

Car and valid driver’s licence

Experience Requirements

Exceptional written and verbal communication skills

Intentional organisation, planning, time management and multi-tasking skills

Customer service and leadership background considered an asset