Desktop Support Officer -Urraween, Queensland, Australia

Axiom Technologies

is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Skills AndExperience

2+ years of Experience in Level 1/2 desktop support.

Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines

Keep up with Windows App and Update release information

Provide Web application support for Edge or Chrome

Provide Cloud application support (collaborate with app owners where required)

Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)

Familiar with AppV applications, MS Store Apps and packaged applications

Troubleshoot / find root cause for general performance issues

Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones

Office license management or troubleshooting

Keep up with release information for MS Office and security updates

Support Office issues for native laptop or cloud applications

Collaborate with MS Outlook app owner when required to find root cause for Outlook issues

Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.

Ability to co-ordinate with various technical groups and can fix issues remotely for the users.

Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, software installations that fail)

Good Client management and communication skills.

Should be able to troubleshoot if any application is not working due to network related issues.

Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to perform compatibility testing of web-based applications in Chrome and Edge.

Good Understanding of ITIL concepts & ticketing tools.

Accurately document all work performed through ticketing system including details.

Personal Attributes

Good knowledge of Infrastructure support.

Strong analytical and problem-solving capabilities

Well organized and extremely detail-oriented

Strong customer service ethic and great communication skills, both oral and written

Passionate about delivering quality no matter what you are doing

Can work both independently and in a collaborative team-oriented environment

A self-starter, motivated to push the limits and think outside of the box

Fondness for solutions that are simple, elegant, and effective

Ability to work with and maintain confidential information

In-depth Knowledge Of

Microsoft Office applications

PC\Laptop hardware

PC\Laptop peripherals, including printers

Basic Knowledge Of

Active Directory

Exchange

Apple OS

SCCM

IT Qualifications

PC\Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.