Administrative Officer - Gastrointestinal Surgery

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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About the Role

This position is a permanent, part time, Administration Officer role for the Endoscopy team at Clayton. The role will be to create an excellent first impression of Monash Health by providing a friendly, courteous and professional greeting to all visitors to the Endoscopy Unit, Clayton, either by telephone or in person. To provide efficient reception, secretarial and data base management associated with the patient admission through Monash Health and to actively support the Endoscopy Unit with all administrative needs. The role is responsible for responding to incoming calls and emails, attending clinic and data entry.

The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills. The Clayton Endoscopy unit aim to provide safe, high quality and timely care to our community. Our multi-disciplinary team work with humility, respect and kindness. We consistently strive to provide experiences that exceed expectation. The suites consists of 3 procedure rooms and provide a wide variety of elective interventional and emergency procedures, including Upper and Lower GI Endoscopy Procedures and Respiratory Services.

About You

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:

• Demonstrated ability to perform a range of receptionist, data entry and secretarial duties

• Sound administration, secretarial and general reception practices

• Excellent communication and interpersonal skills

• Well-developed organisational and time management skills

• High standard of professionalism, ethics, confidentiality and discretion

• Computer skills with spreadsheet and word processing knowledge, Outlook, Excel and Word, iPM, IPROC, SMR, EMR, Htrak, KRONOS

• Initiative, enthusiasm and ability to work effectively within a dynamic, multidisciplinary team environment

• Flexibility

• Ability to use a multifunction copy machine and phone system.

• Familiarity with medical terminology.

Why you will love working with us

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with:

• A supportive and cohesive sub-team, working within a larger consumer relations team.

• Professional development courses, seminars and mentoring.

• Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.

• Salary packaging.

• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.