Customer Service Representative

Build your Career with an Industry Leader Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

What You'll Bring

Provide exceptional customer service by ensuring customer enquiries, quotations, orders, and deliveries are managed accurately and efficiently while building strong relationships with customers and internal teams.

What You'll Do

• Customer Service
• Serve as the primary contact for customer enquiries, providing timely updates and resolving issues effectively.
• Order Management
• Process quotations, sales orders, and customer forecasts accurately while monitoring order progress through delivery.
• Delivery & Sales Support
• Coordinate with Production, Logistics, and Sales teams to ensure on-time delivery and support customer requirements.
• Customer Satisfaction
• Manage customer feedback, complaints, and quality issues, ensuring prompt resolution and continuous service improvement.
• Data & System Administration
• Maintain accurate customer, product, and stock information within company systems and records.

We're Looking For Someone Who Has

• Previous experience in Customer Service, Sales Support, Order Management, or a similar role within manufacturing, packaging, printing, or industrial environments.
• Strong communication and relationship-building skills with both customers and internal stakeholders.
• Excellent organisational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency in ERP systems and Microsoft Office applications.
• Customer-focused mindset with strong problem-solving abilities and a proactive approach to service delivery.

Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.