CyberCX - Account Manager - Adelaide & NT

CyberCX, part of Accenture

This role would be suitable for someone with 3-8 years in Account Manager and/or Business Development

You will have previous Cyber/IT/Technology Transformation Sales experience from Enterprise customers, will be confident managing large renewals, whilst enjoy identifying opportunities from new accounts.

This role will be 60% Account Management / 40% Business Development.

You will primarily be managing Adelaide Accounts in parallel to Enterprise Key Account in NT.

This role is Adelaide based, with travel in NT every quarter.

Key Responsibilities

• Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
• Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels
• Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
• Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies
• Enable and conduct product demonstrations and conversations with technical SMEs and customers
• Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans

Preferred Qualifications, Experience & Skills

• A minimum of 3 years account management and customer-focused solutions experience
• Proven project management skills with an ability to manage multiple projects and relationships simultaneously
• An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
• Hands on experience with CRM software and account management systems
• A record of consistently exceeding quota
• Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts
• Skilled in responding to setbacks in an agile and resilient manner