Business and Policy Analyst

• Do you love data like we do?
• A unique role focused on technology, innovation and with high exposure!
• $87,101 - $100,905 per annum plus Super and RDO leave
• 4~1 hybrid working offered

This is a specialised role offering diverse responsibilities and exposure across the organisation, with close connection to senior leadership. The role provides an opportunity to build experience across technology, data analytics, project management, business improvement and corporate functions.

A little bit about the role

The Business and Policy Analyst will play a key role in supporting parking technology, innovation and continuous improvement, including analysing data, monitoring performance and providing insights to inform operational strategy and service improvements. A parking technology roadmap is being progressed, and this role will be a key contributor delivering it alongside the Business and Policy Lead and Manager Civic Services.

The role also includes ongoing administrative responsibilities, including producing insightful reporting and metrics, supporting contract management and vendor meetings, procurement and invoice management, and maintaining strong business records.

Exciting projects and business improvement opportunities will also be assigned as capacity permits. This provides variety and ensures the role continues to evolve and grow.

Reporting to the Business and Policy Lead, key aspects of the role include~

• Leading innovation across parking technology, including market research, consultation and refining approaches with Parking Services leadership.
• Analysing large datasets and producing insights on parking operations to inform strategic approaches and future service models.
• Providing data and recommendations that inform strategic decisions and have a tangible impact on the regulatory services delivered to the community.
• Supporting leadership with parking contract management, enhancement and maintenance.
• Providing direct support to the Business and Policy Lead through the coordination and delivery of delegated priorities as they arise.
• Providing first-class customer service to internal and external stakeholders in a professional and courteous manner.
• Providing project management support for key departmental projects and continuous improvement initiatives.
• Managing invoicing, including raising purchase orders, receipting goods and maintaining accurate financial records for the Coordinator.
• Providing advocacy and quality assurance across Civic Services on key legislative and auditing functions.

A little bit about you

Your skills are the foundation of our success. The skills and experience you bring~

• A love of data, getting into the detail, and pulling out the insights to tell the real story of what’s occurring.
• Expertise in project management, continuous improvement and delivering outcomes to support front-line teams that are servicing the community.
• A fun and energetic approach to work that’s outgoing and engaging.
• Natural ability to manage personal time, to set priorities and plan and organise own work to efficiently complete tasks or achieve objectives within agreed time frames.
• Excellent records management and Microsoft Office skills experience, particularly in Excel and PowerPoint.
• Excellent written and verbal communication skills, including demonstrated ability in writing accurate and comprehensive reports and correspondence.
• A sound knowledge or ability to gain the knowledge of relevant Regulations and Council policies.
• Relevant experience in a complex customer service/administrative environment both in person and over the phone, including proficiency in financial administration, preferably in local government or other statutory based environments.

Want to know more?

For further information about this opportunity please refer to the or contact Yvonne Hill , Business and Policy Lead during business hours on 9248 4444 for a confidential discussion.

What sets us apart?

• A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.
• Staff benefits such as flexible working arrangements, wellbeing programs, gym and pool memberships
• An investment in your ongoing professional development and career growth

Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working With Children’s check.

How to apply (follow carefully)

Please submit your application online via the ‘Apply’ button by Tuesday 20 October 2026, 11~59pm. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!

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